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Former Member's avatar
Former Member
3 years ago

Touch ID and Apple Watch are grey'ed out in 1Password settings

Touch ID and Apple Watch are no longer working to access 1Password -- both are checked but are grey'd out in my 1Password settings. Both are working to open my computer and applications on my computer. The 2 actions I've done so far to resolve this is to: 1) restart my computer; and 2) delete my 1Password app (and related files), reinstall it and restart. That all worked fine but did not resolve this issue.

1Password Version: 8.10.3
Extension Version: 2.8.1
OS Version: macOS 13.2.1
Browser:_ Firefox
Referrer: forum-search:https://1password.community/search?Search=Touch%20ID%20and%20Apple%20Watch%20are%20grey'ed%20out%20in%201Password%20settings

macos

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  • 1P_Dave's avatar
    1P_Dave
    Icon for Moderator rankModerator
    3 years ago

    Hello @AMCarter3! 👋

    I'm sorry that both Touch ID and Apple Watch unlock aren't working for 1Password on your Mac. Let's focus on Touch ID and then I can help you with Apple Watch unlock as well once the first issue is resolved. Can you please try the following steps in order:

    1. Completely turn off your Mac and then turn it on to restart it. (Don't skip this step.)
    2. Open and unlock 1Password for Mac.
    3. Choose Apple menu  > System Settings, then click Touch ID & Password.
    4. Turn off all of the features, then turn all of them back on again.
    5. Go back to 1Password and choose 1Password > Settings from the menu bar.
    6. Click the Security icon, then turn on "Touch ID".
    7. Lock 1Password by choosing 1Password > Lock from the menu bar.
    8. Now try unlocking 1Password using Touch ID.

    Let me know that result. 🙂

    -Dave