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DjPadz's avatar
DjPadz
New Member
3 days ago

TouchID / Apple Watch issues with macOS Tahoe RC1

I've observed this in versions 81112020 (Nightly), as well as the corresponding beta and release builds.

After installing the Tahoe RC1 (26.0/25A353), I've found that Touch ID has become a bit quirky.

Under Preferences → Security, altering the Touch ID and Apple Watch settings, I've seen the following, when trying to unlock 1Password (or access ssh keys, etc.):

 Touch ID OnTouch ID off
Apple Watch On

One of two things happen:

  • Touch ID prompt appears on top of the Apple Watch prompt.  Using Touch ID dismisses the Touch ID prompt, but does not unlock 1Password until the Apple Watch prompt is dismissed by approving from the Apple Watch.  Dismissing the Apple Watch prompt by pressing escape requires that I use my account password to unlock.
  • If I unlock using my password with just Touch ID enabled, I can then enable Apple Watch, and unlocking works as expected.
Works as expected.
Apple Watch Off

Prompted for my account password with the message, "Touch ID sensor is currently unavailable. You need to sign in using your account password."

After that, I can lock and unlock using Touch ID.

Works as expected.
betas
macos

1 Reply

  • 1P_Dave's avatar
    1P_Dave
    Icon for Moderator rankModerator
    3 hours ago

    Hello DjPadz​! 👋

    I'm sorry that you're seeing issues with Touch ID and Apple Watch unlock when using 1Password on macOS Tahoe. So that I can try to reproduce these issues, would you mind sending in a screen recording of what you see on your end? You can find instructions here: How to record the screen on your Mac

    Once the screen recording is created, please send an email to support@1Password.com along with a link to this thread. After emailing in, you'll receive a reply from BitBot, our friendly robot assistant with a Support ID that looks something like [#ABC-12345-678]. Post that here, and I'll be able to locate your message and send you a secure upload link for the screen recording.

    -Dave