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Arnoud's avatar
Arnoud
Occasional Contributor
2 years ago

Typed characters constantly disappearing when searching for related items

When adding a related item, you can search for one under "Choose an item". Every time I type the item name there, characters are constantly disappearing, forcing me to retype them. Only when I type repeatedly or very slowly, it works.

Example:

1Password Version: 1Password for Mac 8.10.8 (81008045)
OS Version: 13.4.1

macos

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  • 1P_Dave's avatar
    1P_Dave
    Icon for Moderator rankModerator
    2 years ago

    Arnoud

    Thank you for posting the Support ID. One of my colleagues will review your diagnostics report and get back to you as soon as possible over email. To prevent having the same conversation in two places at once I'm closing this thread.

    -Dave

    ref: DWA-72434-699

  • 1P_Dave's avatar
    1P_Dave
    Icon for Moderator rankModerator
    2 years ago

    Arnoud

    Thank you for the reply. Can you please do the following: restart your Mac, reproduce the issue one more time, note the time that you reproduced the issue, and then I'd like to ask you to create a diagnostics report from your Mac:

    Sending Diagnostics Reports (Mac)

    Attach the diagnostics to an email message addressed to support+forum@1password.com.

    With your email please include:

    Please send the entire file.

    You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

    -Dave

  • Arnoud's avatar
    Arnoud
    Occasional Contributor
    2 years ago
    1. I think I had the issue since I switched to 1Password 8 a couple of months ago.
    2. When searching for an item, I do not have the issue. Also no issues in Quick Access or in the search field when adding a new item. No issues in other apps either.
    3. External keyboard.
  • 1P_Dave's avatar
    1P_Dave
    Icon for Moderator rankModerator
    2 years ago

    Hello Arnoud! 👋

    I'm sorry that you're running into an issue when typing passwords into 1Password. I've tried to reproduce the issue on two different Macs and I'm unable to so far. So that I can better understand the situation can you tell me the following:

    1. Did the issue just start recently? Or has it been happening for some time?
    2. Can you reproduce the issue in any other fields? For example, when searching for an item?
    3. Are you using a Macbook's built-in keyboard? Or an external keyboard?

    I look forward to hearing from you.

    -Dave