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jocanada's avatar
jocanada
New Contributor
2 months ago

Unable to access Our Family account

My wife had an individual !Password account. Later I subscribed to a Family account. I invited my wife to join the Family account. She received the invite and used the same username and password she ...
android
family
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vault management
1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
2 months ago

Hello jocanada​! 👋

I'm sorry that your wife is running into trouble when joining your 1Password Families membership. It sounds like your wife has signed into your account (the family organizer) and she'll need to sign out of that account and then into the new account that you said that you invited her too. Then she can move her items from her old individual account to her new account in your 1Password Families membership. 

That being said, I see that you have a support ticket open with our team and one of my colleagues will reach out to you with specific steps soon. To prevent duplication of efforts, I'll close this thread. 

-Dave