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VirtualWolf's avatar
VirtualWolf
Occasional Contributor
4 years ago

"Unable to unlock with biometrics" message when unlocking Safari extension on 2018 iPad Pro

Whenever the 1Password extension for Safari is locked and I click on the toolbar icon to unlock it, it seems like I should be able to unlock it with Face ID because there's the little Face ID icon the same as opening the main app, but whenever I click it, I get an error saying "Unable to unlock with biometrics" and I have no choice but to unlock with the master password.

I've tried disabling and re-enabling Face ID for the main app, to no avail. How do I get it to unlock the extension with Face ID? Because entering my password constantly is a massive step backwards. :(

1Password Version: 7.9.3
Extension Version: Not Provided
OS Version: iPadOS 15.2

ios

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  • Former Member's avatar
    Former Member
    4 years ago

    VirtualWolf:

    Thank you! I confirm that I have managed to locate your diagnostics report in our system :+1: We will take a look and someone will get back to your email as soon as possible.

    Thank you for your patience!

    ref: GYY-62416-418

  • Former Member's avatar
    Former Member
    4 years ago

    VirtualWolf:

    I would like to ask you to generate a https://support.1password.com/diagnostics/?ios and email it to us to mailto:support+forum@agilebits.com, so we can take a closer look at why this is happening to you.

    After you have sent the email, please feel free to post the ticket number you received so we can locate your message and connect it with this forum discussion.

    Looking forward to your message!