Forum Discussion

juansecadavid's avatar
juansecadavid
New Contributor
3 months ago

Unable to update payment method and subscription payment keeps failing

Hi!  I am located in Colombia and for almost three weeks now, the payment for my account has been repeatedly declined. I contacted my bank and checked my card, and they confirmes that everything is ...
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1P_Blake's avatar
1P_Blake
Icon for Community Manager rankCommunity Manager
3 months ago

Hey juansecadavid​  👋

That sounds really frustrating, and I’m sorry you’ve been stuck in bit of a loop with this. Since this involves your billing details, we can’t dig into the specifics here on the public forum, but we can take a closer look from our side.

If you email us at support+community@1password.com with the email address on your account, we’ll be able to check what’s going on with the payment attempts and why the update page isn’t finishing. We’ll make sure you’re not stuck dealing with this on your own.