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spenceka's avatar
spenceka
New Contributor
6 months ago

United health care autofill issue

I have two accounts with UCH and it always reverts to my wife's account and autofills that and moves right on to Identity confirmation so I can't ever fill in my information.  I think I have the Mac autofill turned off.  I can't seem to find the place where I can turn off the auto proceed after password is filled.  

Any suggestions on how I get this fixed.

macos

6 Replies

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  • spenceka's avatar
    spenceka
    New Contributor
    6 months ago

    Everything worked as expected doing what you suggested.  I then tried using 1Password link and it put my credentials in automatically and moved on to the next step.  It seems like it uses the last account that I used until I put in a different account which then becomes the default.  The part that is most confusing is why it continues on to the next step without letting me make a choice.

    • 1P_Dave's avatar
      1P_Dave
      Icon for Moderator rankModerator
      6 months ago

      spenceka 

      Thanks for the reply. That doesn't sound right and I recommend sending an email to support@1Password.com so that our support team can help further. 

      After emailing in, you'll receive a reply from BitBot, our friendly robot assistant with a Support ID that looks something like [#ABC-12345-678]. Post that here, and I'll be able to locate your message and make sure it's gotten to the right place. 🙂

      -Dave

  • 1P_Dave's avatar
    1P_Dave
    Icon for Moderator rankModerator
    6 months ago

    Hello spenceka! 👋

    Thank you for reaching out. 1Password will only ever fill login credentials that you'd told it to fill. If you navigate to the United health care website (by typing in the website address into your browser, not by opening the website from 1Password) and then click into the username or password field, do you see 1Password suggest your login credentials? What happens when you click on your suggested login? 

    I look forward to hearing from you.

    -Dave

    • spenceka's avatar
      spenceka
      New Contributor
      6 months ago

      Everything worked as it should doing what you suggested so I tried using the link in 1Password and it auto added my credentials and auto moved on to requesting confirming identity.  It appears to put in whatever the last account I used.  The other part I don't understand is why it automatically moves on to the next step.  I thought there use to her a way to turn that on and off but I don't see that any more.