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Forum Discussion
Universal Autofill doesn't fill into the Ivanti app on the Mac
Our company updated our vpn from Pulse to Ivanti Secure Access client. Technically, I think it's a re-branding. The app look slightly different, but functions identically.
Autofill with Command-Backslash () worked GREAT with Pulse / 1Password8, but I can't get it to work at all with Ivanti. I have set up universal autofill (https://support.1password.com/mac-universal-autofill/) and it lists Ivanti as a linked app (I removed Pulse as a troubleshooting step too). It just won't bring up / autofill the password and 1 time password in Ivanti.
It wasn't working in MacOS 12.x (latest) and I just updated to Ventura 13.0 to make sure that didn't fix it.
Any thoughts?
1Password Version: 8.9.4
Extension Version: Not Provided
OS Version: MacOS Ventura 13.0
Browser:_ Not Provided
24 Replies
andrew_l_1P1Password Team
Thanks for sharing your support ID here, I see Tommy's already done some troubleshooting with you so any additional conversation can continue in that email thread. 🙂
@DeanSu,
Sorry to hear you're experiencing this as well. I'll add you to our existing bug report but if you're open to additional troubleshooting we'd welcome more data on this issue. You can send a diagnostic report via the same instructions posted above.
Let me know if either of you have any questions!
ref: KKT-87283-468
ref: dev/core/core#18586KKT-87283-468
- 1P_Dave
Moderator
Hello 1PW4all! 👋
I'm sorry to hear that you're unable to fill your login information into the Ivanti Secure Access client. We'd love to see if we can improve the situation here, can you try to use Universal Autofill to fill your login one more time and make sure that the filling fails like it before. Note the exact time when you tried to fill your login.
Then, I'd like to ask you to create a diagnostics report from your Mac:
Sending Diagnostics Reports (Mac)
Attach the diagnostics to an email message addressed to
support+forum@1password.com.With your email please include:
- A link to this thread: https://1password.community/discussion/134919/linked-app-wont-autofill-with-command-backslash
- Your forum username:
1PW4all - The exact time when you tried to fill your login into the Ivanti app.
- Please do not post your diagnostic report to the forum. This is for your privacy and security.
The report will be in zip format. Please send the entire file.
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!
