Watchtower isn't showing available passkeys on one device

1P_Dave

Thanks for separating the threads

I don't have any ignored alerts. I tried your suggestion and can confirm that the SupportTest account doesn't show up under the "Passkeys Available" dropdown section. Nor does the "Passkey available for this site" alert show up on the individual SupportTest item (I can't remember for sure if that used be the case before I had this issue, but I think that used to be the case, or something along those lines?). None of this info shows up in the browser extension version of 1P either - I tried disabling / enabling the setting to show Watchtower alerts in the browser version too, no joy.

These missing prompts in Watchtower only started occurring when I was troubleshooting another issue (browser related) which I managed to fix. Here's what I done during that process (just in case it's useful):

• I uninstalled 1Password, and all other browser extensions.
• I 'deactivated' 1Password access for this machine from the web interface.
• I cleared all browser session cookies / history / caches etc.
• * I then setup my browser to use 'profiles'
• I reactivated the 1Password app on this machine.
• I reinstalled 1Password browser extension (and all others), and reactivated them as required on my default browser profile - linked ext to main app, etc.
• Set up new browser profiles as required (1P extension is active on all of them).

The above above steps actually fixed an issue I was having with the 1Password browser extension too (though that was not what I was attempting to fix, initially). I would often get a prompt to sign in with a passkey on a site I was already signed in to, or I would get a prompt to sign in with my passkey but the button on the prompt would be greyed out, so useless, basically. Both of these issues are now resolved and signing in with passkeys works perfectly. Additionally, I am now also able to create new passkeys without issue, whereas it was a bit hit and miss before I done the above steps.

I've just created a new passkey for a site which I know one was available for (which previously showed up as an entry in Watchtower), it created the passkey without any issue and all works fine. However, when searching for 'passkey' in 1Password search, this entry does not show up, though a couple of others do (as per https://1password.community/discussion/142967/cannot-seem-to-surface-passkeys-in-search/ this thread was split from).

🤷🏻‍♂️

Ind3X

Thank for the reply, I've split your comments into a new thread so that we can focus on this issue separately. 🙂

Can you please try the following:

1. Open and unlock 1Password for Mac.
2. Click on 1Password next to the  in the menu bar.
3. Click Settings.
4. Click Privacy.
5. Turn off "Check for passkeys".
6. Turn on "Check for passkeys".

Do you see the "Passkeys available" section in Watchtower now? If you still don't then can you create a new Login item with the following information:

1. Title: SupportTest
2. Username: Test
3. Password: Test
4. Website address: https://www.google.com

Save the item and then check "Passkeys available", do you see it there? If you do then I'd like you to go back to Watchtower's main window, and click "Show Ignored Alerts" in the bottom right, do you see items that you might have ignored here?

-Dave

And apologies, I didn't mean to hijack the OP's thread with this issue, I just noticed the same problem with the search as the OP when I noticed the watchtower card was missing and was troubleshooting. Feel free to move it into it's own thread.

Hi 1P_Dave . I only have a single account, so yes, that is selected as it's the only option.

I do not see the 'passkeys available...' card in the main watchtower window as the app does not appear to be finding those sites in my account.

Ind3X

Thank you for the +1, I've shared your request with the team.

I can see these items in watchtower of my other devices, just not the Mac.

That doesn't sound right. When you open the 1Password desktop app on your Mac and then click Watchtower do you see a "Passkeys available" section? If you don't then can you make sure that you're viewing your entire account instead of a single collection by clicking on the account selector in the upper right corner of the app and clicking on either your account or "All Accounts" if you have multiple accounts:

-Dave

Came here to +1 this as I just came across this issue when I noticed my Mac app doesn't show 'passkeys available for these sites' in Watchtower anymore, despite having the option enabled to check for passkeys in settings. I searched for passkeys in the main search and strangely it did find 2 sites that I have it set up for, but not the rest of them.

The issue with the watchtower is likely due to me resetting my Mac app recently to fix another issue, I can see these items in watchtower of my other devices, just not the Mac. Not a major issue but probably worth noting. But yeah....that search needs to be fixed / added. Thanks