Watchtower isn't showing available passkeys on one device

Ind3X

I'm happy that Kester was able to help. 😊

-Dave

Kester from support got my issue resolved. All tip-top again 👍🏼 Thanks Kester!

@paulmir

Please email us using support+forum@1password.com. Be sure to use the email address tied to the account in question. One of my colleagues will be able to work with you in more detail and troubleshoot, possibly with a diagnostics report. They are not used here in the community for your privacy. In fact I'd recommend adding one to your email to cover the bases.

1. Open 1Password.
2. Press command and comma. The 1Password Preferences/Settings will open.
3. Click Advanced.
4. Click Send Diagnostics.
5. Click Reveal to locate the report in your downloads folder.

Attach the diagnostics to an email message addressed to support+forum@1password.com.

• Your forum username: paulmir

• A link to this thread: https://1password.community/discussion/comment/702320/#Comment_702320

• Please do not post your diagnostic report to the forum. This is for your privacy and security.

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

1P_Tommy Passkeys has always been offered via Chrome/Edge extension for me. The problem is that the Watchtower does not detect them despite checking and unchecking the "Check for passkeys" option.

I've done a fresh re-install of all extensions and 1Password and same result. I even tried this on my Windows desktop that has never had 1Password installed and it doesn't work there either.

Wanted to add my +1. 1Password for Mac 8.10.22 (81022040) doesn't show any available passkey sites, nothing relevant in my ignored items.

I've tried resetting 1password on my Mac, ag_tommy's restart suggestion above, creating the new Google login (no prompt for passkey on it), and toggling passkeys off and back on in privacy settings.

It does work fine on my iPhone, both in Watchtower and prompting me to use a passkey on the test Google login.

@paulmir

Can you try a complete quit of 1Password and let me know if you see the passkeys section available? I saw another post in passing where the user was able to see them after a full quit. I'd like to check that on your device.

1. Look for our helper in the menu bar near the WiFi indicator and the clock. Right-click (Option-click) on the helper and select Quit.
2. Quit your browser.
3. Open 1Password and unlock and then check the Watchtower section.

+1
I am also having the same problem. I even tried a beta channel.
Running on 1Password for Mac 8.10.24 (81024006) and still, Watchtower is not detecting anything under "Passkeys available" category.

1P_Dave Done!

Support ID: [#ZTI-55689-681]

I've just done a complete uninstall (including all app remnants) + reinstall of 1password app + extension. It didn't resolve the problem, just FYI.

Ind3X

Thanks for the reply and for the detailed description of the troubleshooting that you've done so far.

However, when searching for 'passkey' in 1Password search, this entry does not show up, though a couple of others do (as per my comment in the original post this thread was split from).

Not being able to search for items that contain a saved passkey is a known issue, I've added your report to the existing work item open with our development team.

the prompt wasn't showing up fully (see image). The prompt did fully load (visually) once, but it wasn't functional and the sign in button could not be clicked. However, after restarting my browser (Safari), it works fine on the site and it seems consistent

I'm happy that restarting Safari appears to have resolved the issue, I'll keep an eye out for more reports of this issue so that we can look into it further. If you do see the issue again then please generate a console log while the issue is happening: https://support.1password.com/cs/extension-console-log/

Please send in the console log to our support team via email using the instructions below. Don't post it on the forums.

I don't have any ignored alerts. I tried your suggestion and can confirm that the SupportTest account doesn't show up under the "Passkeys Available" dropdown section.

So that I can investigate this issue further, I'd like to ask you to create a diagnostics report from your Mac:

Sending Diagnostics Reports (Mac)

Attach the diagnostics to an email message addressed to support+forum@1password.com.

With your email please include:

• A link to this thread: https://1password.community/discussion/143709/watchtower-isnt-showing-available-passkeys-on-one-device
• Your forum username: Ind3X
• Please do not post your diagnostic report to the forum. This is for your privacy and security.

Please send the entire file.

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

-Dave

ref: dev/core/core#22295

Ok...I'm going to rewind a little on the comment "signing in with passkeys works perfectly" in my previous post, above. The passkey I generated this evening worked perfectly at the setup stage but when I went to use it a little later, the prompt wasn't showing up fully (see image). The prompt did fully load (visually) once, but it wasn't functional and the sign in button could not be clicked. However, after restarting my browser (Safari), it works fine on the site and it seems consistent🤞🏼. Might be a bug that needs looking at?

...and I've got away from the main topic, but at least it's not on someone else's post 😅. Soz