Windows 10 error "Unable to complete installation"

Hey @megane72, thanks for reaching out. I'd like to ask you to send an email to support+windows@1password.com as we'll need to discuss specifics about your setup to troubleshoot this issue. We'll look forward to hearing from you there!

Ali

Hi, I have a very similar error but tinkering with folders did not resolved. I created the app folder but still failed.

! [2022-06-07 16:35:26.838954 +02:00] INFO [op_windows_starter::installer] op-windows-starter\src\installer.rs:587: Setup logs path set to : C:\Users\***\AppData\Local\1Password\logs\setup
! [2022-06-07 16:35:26.841162 +02:00] INFO [op_log::private] foundation\op-log\src\private.rs:70: system locale detected as 'it-IT'
! [2022-06-07 16:35:26.841212 +02:00] INFO [op_log::private] foundation\op-log\src\private.rs:70: selected translations for IT based on detected locale it-IT
! [2022-06-07 16:35:28.424985 +02:00] INFO [op_windows_starter::installer] op-windows-starter\src\installer.rs:501: Starting fresh install to 80701002
! [2022-06-07 16:35:28.613586 +02:00] INFO [op_windows_starter::installer] op-windows-starter\src\installer.rs:273: Copying files to C:\Users\***\AppData\Local\1Password\update
! [2022-06-07 16:35:28.614462 +02:00] INFO [op_windows_starter::transaction] op-windows-starter\src\transaction.rs:70: copying files to: C:\Users\***\AppData\Local\1Password\update\8
! [2022-06-07 16:35:30.494057 +02:00] INFO [op_windows_starter::installer] op-windows-starter\src\installer.rs:277: Renaming C:\Users\***\AppData\Local\1Password\app to C:\Users\***\AppData\Local\1Password\previous
! [2022-06-07 16:35:30.494121 +02:00] INFO [op_windows_starter::transaction] op-windows-starter\src\transaction.rs:128: renaming C:\Users\***\AppData\Local\1Password\app to C:\Users\***\AppData\Local\1Password\previous
! [2022-06-07 16:35:30.675931 +02:00] INFO [op_windows_starter::transaction] op-windows-starter\src\transaction.rs:170: renaming C:\Users\***\AppData\Local\1Password\app to C:\Users\***\AppData\Local\1Password\previous
! [2022-06-07 16:35:30.678021 +02:00] INFO [op_windows_starter::installer] op-windows-starter\src\installer.rs:285: Renaming C:\Users\***\AppData\Local\1Password\update to C:\Users\***\AppData\Local\1Password\app
! [2022-06-07 16:35:30.678096 +02:00] INFO [op_windows_starter::transaction] op-windows-starter\src\transaction.rs:170: renaming C:\Users\***\AppData\Local\1Password\update to C:\Users\***\AppData\Local\1Password\app
! [2022-06-07 16:35:35.419491 +02:00] ERROR [op_windows_starter::installer] op-windows-starter\src\installer.rs:160: failed to move app files. Error: Io(PermissionDenied)
! [2022-06-07 16:35:36.906422 +02:00] INFO [op_windows_starter::installer] op-windows-starter\src\installer.rs:359: starting C:\Users\***\AppData\Local\1Password\app\8\1Password.exe
! [2022-06-07 16:35:36.906691 +02:00] ERROR [op_windows_starter::installer] op-windows-starter\src\installer.rs:187: Failed to start previous app. Error: Impossibile trovare il percorso specificato. (os error 3)

*** are shadowing of my real name as a folder

Can you please help? Thanks

Excellent, thank you @RichJC. We'll take a look! 👀

ref: EQY-88622-528

1P_PeterG - logs sent

Hi @RichJC, I'm sorry to learn of this. Would you be open to sharing a copy of those logs with us? I'd be interested to check out the problem personally and pass it on to our development team. You can reach us at support+windows@1Password.com if so!

My install failed because it was trying to rename the app directory which didn’t exist. I created an app directly in the path shown in the logs, reran setup and it worked. Pretty basic installer error handling that was overlooked.

Hi NCJayG and @ChrisMatDuke, thanks for posting here.

These issues are typically caused by something in the OS that's external to 1Password - so we can certainly help you with it 👍, but it'll mean discussing the specifics of your setup, which is best done at support+windows@1Password.com. So if you can send us an email over there (if you haven't already), we'll be happy to expedite a fix for you!

Having this same issue, but on Windows 11. It started with the above error message when trying to update from 8.4.x to 8.5. I uninstalled version 8.4 (of the desktop client) and now I cannot re-install version 8.5. I still have the browser plugin installed and running. I see the same "permissin denied" error in the log. Will email that log to support.

Any update on this one? We're seeing it on a number of Windows installs in our environment, and this is a recent (last week or 2) issue.

Thanks for the info, @MNBowler. As Jack mentioned, if you're able to contact us quickly by email with a link to this thread (you've already provided great info to start), we can help you out with the system-specific steps needed to sort this out. We'll look forward to making this issue a thing of the past for you! 👍