Windows Hello authentication NEVER works, always requires me the password

Question

I want to use Windows Hello facial recognition when I try to unlock 1Password with it, it says that "You need to enter your account password before you can use Windows Hello." I've set to require password every 30 days, but it asks the password every time. when I type it into the desktop app it works, just until I close the app. on the browser extension it NEVER EVER NOT A SINGLE TIME works when the main app is closed. it is SUPER annoying to type the obnoxiously long password instead of just looking at the camera. EVERY TIME.

1Password Version: 8.10.30
Extension Version: 2.23.3
OS Version: Windows 11
Browser: Edge

1Password Version: 8.10.30
Extension Version: 2.23.3
OS Version: Windows 11
Browser: Edge

1p_dave · Answer

AlmoEnd and LEveLiQ

Thank you both for posting your Support IDs. I can confirm that the team has received both of your diagnostics reports and, if they haven't sent you an email yet, they'll reach out to you soon. Please continue the conversation over email.

Since we have a communications channel open via email, I'm closing this thread.

-Dave

ref: JVU-63286-393
ref: HVD-56236-323

1p_dave · Answer

Hello LEveLiQ! 👋

I'm sorry that Windows Hello isn't working to unlock 1Password. As a first step, I suggest that you remove and then re-add all of your Windows Hello options, such as facial recognition, fingerprint and PIN. If the option to remove the PIN is greyed out, you may need to disable the option to “only allow Windows Hello sign-in for Microsoft accounts” on this device first.

You can find your current Windows sign-in options using these steps:

In the Windows search bar, type “Account”, then select Manage Your Account
Select Sign-In Options.
Here you should find a list of your current sign-in options. Remove any Windows Hello-associated options, such as fingerprint, face, and PIN.
Re-add any options you’d like to use as part of your Windows Hello setup.

Once that is done, you can follow this guide on using Windows Hello to unlock 1Password on your Windows PC.

Let me know if that doesn't resolve the issue and I can help further.

-Dave

leveliq · Answer

that isn't what I'm talking about. Windows Hello works PERFECTLY FINE and can recognize my face perfectly (well, I sometimes it , but not an issue here)
the issue is 1P constantly asking me for password every single time.

[Profanity removed, please remember that this is a family-friendly community. -Moderator]

andyw1p · Answer

LEveLiQ

The steps that my colleague Dave suggested could help, even if the issue appears to only occur in 1Password. If the steps don't help, I'd like to ask you to create a diagnostics report from your Windows PC so I can investigate why Windows Hello isn't working to unlock 1Password :

Sending Diagnostics Reports (Windows)

Attach the diagnostics to an email message addressed to support+forum@1password.com.

With your email please include:

A link to this thread: https://1password.community/discussion/comment/710003/#Comment_710003
Your forum username: LEveLiQ

You should receive an automated reply from our BitBot assistant with a Support ID number.&nbsp; Please post that number here.&nbsp; Thanks you very much!

-Andy

almoend · Answer

It seems complicated; when I go to remove the last WH method (Pin), the Remove button is not enabled (greyed out) ... see pic attached. I have the same issue as OP. It is annoying to key in the master pw over and over, and then have to enter a second factor to prove "I'm me"...