Windows Hello authentication NEVER works, always requires me the password

AlmoEnd and LEveLiQ

Thank you both for posting your Support IDs. I can confirm that the team has received both of your diagnostics reports and, if they haven't sent you an email yet, they'll reach out to you soon. Please continue the conversation over email.

Since we have a communications channel open via email, I'm closing this thread.

-Dave

ref: JVU-63286-393
ref: HVD-56236-323

I would like to correct myself: it only works after explicitly locking the app, instead of just clicking the convenient X button on the top right side. the extension also works when I lock the app, but not after closing it.
the support ID I got is HVD-56236-323

JVU-63286-393

Thanks, Dave. This was sent 1445 PDT 8 May.

AlmoEnd

I'm sorry that the suggestion didn't work. Please follow the steps in my colleague's previous post to send in a diagnostics report from 1Password on your Windows PC. This will help me to investigate the cause of the issue and recommend next steps. 🙂

-Dave

did all the steps you recommended, still in the same silly loop where 1P is asking for Master PW, then the Hello prompt after successfully opening the vault (super un-intuitive). TPM is on and all Hello mechanisms were turned off (painful, as stated above, I found out I have to change account to a local one in order for the "Remove" button to appear un-greyed. So any other suggestions? It asks for the master PW as though TPM wasn't selected. Uninstall/Reinstall 1p??

It seems complicated; when I go to remove the last WH method (Pin), the Remove button is not enabled (greyed out) ... see pic attached. I have the same issue as OP. It is annoying to key in the master pw over and over, and then have to enter a second factor to prove "I'm me"...

LEveLiQ

The steps that my colleague Dave suggested could help, even if the issue appears to only occur in 1Password. If the steps don't help, I'd like to ask you to create a diagnostics report from your Windows PC so I can investigate why Windows Hello isn't working to unlock 1Password :

Sending Diagnostics Reports (Windows)

Attach the diagnostics to an email message addressed to support+forum@1password.com.

With your email please include:

• A link to this thread: https://1password.community/discussion/comment/710003/#Comment_710003
• Your forum username: LEveLiQ

You should receive an automated reply from our BitBot assistant with a Support ID number.  Please post that number here.  Thanks you very much!

-Andy

that isn't what I'm talking about. Windows Hello works PERFECTLY FINE and can recognize my face perfectly (well, I sometimes it , but not an issue here)
the issue is 1P constantly asking me for password every single time.

[Profanity removed, please remember that this is a family-friendly community. -Moderator]

Hello LEveLiQ! 👋

I'm sorry that Windows Hello isn't working to unlock 1Password. As a first step, I suggest that you remove and then re-add all of your Windows Hello options, such as facial recognition, fingerprint and PIN. If the option to remove the PIN is greyed out, you may need to disable the option to “only allow Windows Hello sign-in for Microsoft accounts” on this device first.

You can find your current Windows sign-in options using these steps:

1. In the Windows search bar, type “Account”, then select Manage Your Account
2. Select Sign-In Options.
3. Here you should find a list of your current sign-in options. Remove any Windows Hello-associated options, such as fingerprint, face, and PIN.
4. Re-add any options you’d like to use as part of your Windows Hello setup.

Once that is done, you can follow this guide on using Windows Hello to unlock 1Password on your Windows PC.

Let me know if that doesn't resolve the issue and I can help further.

-Dave