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Windows Hello opens in background and doesn't function correctly
The last 3 days windows hello (in use with 1 password) doesn't accept input. And somehow caps lock is on even though the keyboard doesn't show it on. I saw that this was an issue a year ago, but it just occurred again with my system. I am on Win 11, with the latest updates, no VPN, using Chrome with the browser extension.
I then get repeated requested to enter my full 1Password credentials. However after an hour, the timeout for 1Password, the same problem occurs.
I have tried un enabling and then re enabling 1Password, to no effect. I also rebooted and then ran a full Microsoft Virus scan, but nothing was found.
Hello everyone,
Thank you for your patience. Our development team has released a fix for the issue in the latest update to 1Password for Windows (8.12.1):
We’ve fixed an issue where Windows Hello prompts could appear behind app and browser windows.
Please update to the latest version of 1Password for Windows: How to keep 1Password up to date
If you're still seeing issues with Windows Hello appearing behind other apps/windows after updating then please let me know by replying to this post.
-Dave
70 Replies
Having the issue as well. Hitting the shift key gets you out of the Caps Locks issue.
Keyboard does not work in Windows Hello | 1Password Community
Same problem and just as frustrated as everyone else.
1password community manager please acknowledge this bug and give assurance it's being worked urgently
I have a similar issue to you.
In my case, first of all it comes up with the windows hello password prompt, I try to enter my PIN, but the keyboard will not input any digits, using either the main keyboard keys or the numerical pad. So I click on cancel, try to input my full password, but the first three characters come out as if on caps lock, so it fails. In addition, any numericals in the password instead use the characters above on the keyboard. Doesn't matter if using the main keyboard or the numerical pad. Just the symbols above are inputted instead. eg '*' instead of '8', try again and it works fine.
I am also on Win 11, with the latest updates, no VPN, using Chrome with the browser extension same as you.
Hopefully they will be able to sort this out soon.
I am experiencing the same issue as well.
When I press the Shift key on a physical keyboard, the problematic state is resolved, but this issue occurs intermittently and is extremely frustrating.
I suspect the cause may be a Windows update — KB5074109 (26200.7623).When this update is removed, the issue no longer seems to occur.
I hope the 1Password team is aware of this issue and will address it.If they avoid taking action by saying it is a Microsoft issue, I think I will need to look for an alternative solution.
Oddly enough, just started having this issue yesterday (1/14) after installing the latest (Jan) Windows 11 update. Running plug in 8.11.29.1 in Edge 143.0.3650.96.
+2 -- my coworker and I are both hitting this issue as of 1/15 as well.
I am facing this problem as well! And immediately after this happens my keyboard's shift key gets stuck and if I click, for instance, on home page button on edge, my home page opens in a new window, my mouse scroll button stops working correctly and other problems until I unlock my Shift key. As if this wasn't enough, the 1password window is not showing maximize, close and minimize buttons
EDIT: I've managed to solve the missing window buttons by pressing F11
Edge version 143.0.3650.139
Extension version 8.11.29.1
1Password for Windows 8.11.23 (81123001)
Windows 11 25H2F11 worked for me - though, I think I had to do Function F11. It took a few tries.
