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3178 TopicsUnable to access Our Family account
My wife had an individual !Password account. Later I subscribed to a Family account. I invited my wife to join the Family account. She received the invite and used the same username and password she had on the individual account for the family invitation. She received the secret key for the family account which is different from her individual account. I am using an IPhone and she is using a Samsung. I have confirmed/verified her account on my app. When she logs in to 1Password app using her password, which is the same for both account, it enables her individual account and shows the family account as "locked". The only way to unlock the family account is by using the organizer password and then she has access to ALL passwords including the organizer private vault. If she logs in to 1 Password by scanning her fingerprint, the app enables both her individua and family accounts, but she has access to all folders of the family account including the private vault of the organizer. Is it how the family account is supposed to work?20Views0likes1CommentFastmail masked email creation in iOS app
There is too much friction when you need to create a new login for an iOS app (not website) and want a masked email for the username. I understand iOS restrictions make this difficult but I should be able to open the 1pw app and have a button to generate new app login with new masked email and new generated password 1Password Version: Not Provided Extension Version: Not Provided OS Version: Not Provided Browser: Not Provided352Views2likes4CommentsUpgrading from 1Password 7 to 8 supposed to get 1 year free but did not
Hello, I saw in my 1Password 7 app that it was offering a 1 year free subscription if I upgraded to a subscription prior to January 1, 2026. I checked the date and today was December 31, 2025 so I performed the upgrade and was told that the code was invalid. I checked my account after the upgrade and it says I only have a 14 day trial. I emailed support but given how difficult it is to contact support, I am concerned that I will not hear back until after January 1, 2026 and will be told that the 1 year free upgrade has passed. Has anyone experienced this same thing and is there a way they will still honor the code that they claimed was active until January 1, 2026? Issues like this sew significant doubts in the mind of security minded folks especially when it comes to a security tool like a password manager.Solved284Views0likes12CommentsRequire account password reminder on mobile
Hello, My problem: In mobile app I’m using the „Require Account Password” set to 7 days. My assumption is that this setting increases the security of my 1Password on mobile. However, I always face the password prompt in the least secure places. You know, 1Password on mobile is used on mobile. So it’s quite often that I need to fill in some random password to a service in a hurry. I’d say 90% of the times when I really need my password to be filled in, the app is locked and requires my master password. I do want however to keep that setting on. Having it to 30 days or „never” doesn’t solve the issue though - it makes it either less secure or just less frequent. My proposal. Send a push notification X hours before the password prompt will kick in. Having that, I’ll be able to find a secure place to type my quite long password instead of stressing out when typing password with errors in front of strangers because the ticketing service logged me out 🫠 (or there is any other „rush” situation).6Views0likes0CommentsFeature Request: Warn or Postpone Upcoming Master Password Reauthentication
I'm not quite sure if that was discussed before as i couldn't find that particular issue. The periodic reauthentication with the Master Password is a good and necessary feature — especially in professional or company environments where security must remain strict. However, it would be very helpful if the app could: Notify the user shortly before a reauthentication is required, and Allow postponing it, e.g. options like “Remind me in 10 minutes,” “in 1 hour,” or “in 1 day” This would make it easier to avoid being forced to type the password in stressful or inappropriate situations (e.g. when others are around or when in a hurry). This request is specifically about the Master Password reauthentication, not regular unlocks using Face ID or Touch ID.Solved153Views2likes10CommentsFeature Request - Version Control
Pretty much as the title says, a way to have version control of credentials. This would benefit both users like myself who use 1Password for machine-to-machine secrets when for example using automation to rotate credentials but they for some reason fail to update properly, as well as users who update a password on a website but for some reason the website didn’t accept the new password. Both scenarios have happened to me multiple times and I wish there was an easy way to fetch old credentials. I am aware of the security implications, but if the version history is stored equally as secure as the current object this should be mitigated.19Views0likes2CommentsWhy do I have to constantly authenticate my iOS app with 2FA code?
I got a new phone and ever since then, I have to enter the 2FA code from Authy every few days, otherwise the app is "offline" and nothing gets synced. It's extremely frustrating, why is it not authenticating me once and then keeping my account in sync?11Views0likes3CommentsTroubleshooting tool bar extension settings
The OnePass extension is already pinned to my toolbar, however, in the OnePass Word extension for Safari by agile, it’s is not allowing or not recognizing this process as complete, and therefore leaving my browser extension process incomplete6Views0likes1CommentUnlock 1Password Mac app via QR code scan from mobile device (like browser extension authorization)
When the 1Password browser extension needs authorization, I can scan a QR code with my phone's 1Password app and approve the request — this is seamless and secure. I'd love to see this same capability extended to unlocking the native Mac (and Windows) desktop app. Current pain point: When 1Password on my Mac is locked and requires my master password, my only options are: Type the full password manually Use Touch ID (if my Mac has it) Since I use a strong, randomly-generated master password that I rarely type, I often need to open 1Password on my phone, find the password, and manually transcribe it, which is slow and error-prone, or copy and transfer it via Universal Clipboard, then paste it into the unlock field and submit. Proposed solution: When 1Password Mac displays the unlock screen: Show a "Scan QR code" option alongside the password field I open 1Password on my phone (already unlocked via Face ID/Touch ID) I tap a "Scan to unlock another device" option I scan the QR code on my Mac screen 1Password Mac unlocks via secure device-to-device authentication This mirrors how apps like Steam, WhatsApp Web, and Telegram handle cross-device authentication, and is similar to 1Password's existing browser extension authorization flow. Even better, if a direct device-to-device communication (e.g. via Bluetooth or local network) could allow 1Password on my phone to automatically detect and unlock 1Password on my Mac, without even needing to scan a QR code, that would be the ideal experience. Security considerations: This wouldn't weaken security — it would still require: Possession of an already-authenticated device Biometric authentication on the phone The secure encrypted channel 1Password already uses for QR-based sign-in 1Password Version: 8.x OS Version: macOS11Views1like0Comments