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Solved
1Password Chrome extension issue
I have been using 1Password Chrome extension without issues for 4 years but all of the sudden I have been having issues for the past 2 weeks. The extension is making me type my password every single time I click it, and I use 1Password at least 50 times per day so it is pretty annoying. Before, the extension would lock itself after a period of time if no activity was detected, but now it happens all the time. I did some research and it seems it is a Chrome issue, but I upgraded to the latest versions twice in the past 2 weeks and the issue remains there.
Chrome Version 147.0.7727.138
Does anyone know if there is a fix for this?
Thanks
Hello HRAI thanks for reaching out.
I'm sorry that you keep having to unlock the 1Password for Chrome extension so frequently.
It sounds like you might be running into a known issue our developers are currently investigating that can occur when the 1Password desktop isn't installed on Windows devices.
If you do not have the 1Password desktop app installed, can you try the following steps and see if the issue persists?
- Right-click the 1Password icon in Chrome's toolbar and choose Settings.
- Toggle off the Integrate this extension with the 1Password desktop app option.
If you do have the desktop app installed or the above suggestion doesn't help, I'd like to ask you to create and share a 1Password diagnostics report from 1Password in your browser:
How to send a 1Password diagnostics report
Attach the diagnostics to an email message addressed to support@1password.com
With your email please include:
- A link to this thread: https://www.1password.community/discussions/1password-work/1password-chrome-extension-issue/169856
- Your forum username: HRAI
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!
Let me know how it goes or if you have any questions.
-Chris
Issue=BEE-692
5 Replies
ChrisC1PModerator
Hello HRAI thanks for reaching out.
I'm sorry that you keep having to unlock the 1Password for Chrome extension so frequently.
It sounds like you might be running into a known issue our developers are currently investigating that can occur when the 1Password desktop isn't installed on Windows devices.
If you do not have the 1Password desktop app installed, can you try the following steps and see if the issue persists?
- Right-click the 1Password icon in Chrome's toolbar and choose Settings.
- Toggle off the Integrate this extension with the 1Password desktop app option.
If you do have the desktop app installed or the above suggestion doesn't help, I'd like to ask you to create and share a 1Password diagnostics report from 1Password in your browser:
How to send a 1Password diagnostics report
Attach the diagnostics to an email message addressed to support@1password.com
With your email please include:
- A link to this thread: https://www.1password.community/discussions/1password-work/1password-chrome-extension-issue/169856
- Your forum username: HRAI
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!
Let me know how it goes or if you have any questions.
-Chris
Issue=BEE-692
I never installed the Windows 1Password app in my laptop and never had this issue. So I guess in a upgrade of the 1Password extension that setting was turned ON by default and started causing the issues.
It seems this solved the issue, thanks for your help!- Right-click the 1Password icon in Chrome's toolbar and choose Settings.
- Toggle off the Integrate this extension with the 1Password desktop app option.
I haven't noticed this exactly on my extensions, but I have noticed that the browser has to be reset more frequently (Safari and Chrome) because the extension seems to freeze, even with 1Password Desktop App unlocked.
However, I have been seeing your issue on my iPhone -- more frequently than expected, I have had to type in my password to unlock, rather than biometrics.
- ChrisC1P
Hi cyber-bacon thank you for joining in.
It sounds like you're using a Mac device rather than a Windows device and so I believe you're experiencing a different behaviour.
I'd also recommend you reach out via email to to support@1password.com with a diagnostics report from the 1Password app on your iPhone as well as from the browser extension on your Mac device:
How to send a 1Password diagnostics report
Attach the diagnostics to an email message addressed to support@1password.com
With your email please include:
- A link to this thread: https://www.1password.community/discussions/1password-work/1password-chrome-extension-issue/169856
- Your forum username: cyber-bacon
Get back to me here with your support ID number so I can make sure your email gets to the right team.
Let me know if you have any questions.
-Chris
My 1Password app on my Android works just fine. I only asks for the password every 14 days. I only use my fingerprint to unlock daily. The issue is with my Chrome Extension which I use way more than my phone.
