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webmaniak's avatar
webmaniak
New Contributor
28 days ago
Solved

Shared access between MSP technicians and customers

Hello,

I'm a long time 1Password user and recently started a MSP business. I naturally use 1Password MSP Edition which I want to offer to my customers to strengthen their security posture.

As my business is evolving, I have customers with different needs. One use case I would like to address is shared secrets access: a customer would like to have shared access for their local IT guy to access some select secrets. Shared secrets include, for instance, a backup encryption recovery key for their local NAS in case they have to dig into backups and restore something while I'm away.

Is there any means in 1Password MSP Edition to store those secrets in a shared vault between MSP technicians and select customer accounts?

msp
vault management
  • 1P_Timothy's avatar
    1P_Timothy
    26 days ago

    Thanks for your question webmaniak​, and congratulations on your business!

    You can view items in shared vaults for accounts that your business manages. So, if the recovery key is saved with that client, you can give yourself or other people on your team access. To do this, after signing into your MSP account on 1Password.com, you can select Vaults in the sidebar then select the vault where the recovery key is stored and give yourself access. We have some additional details in our guide on managing company as an MSP.

    Let me know if you have any questions, and thanks again!

2 Replies

  • webmaniak's avatar
    webmaniak
    New Contributor
    20 days ago

    Hi 1P_Timothy,

    Thanks for your answer. I tried out the solution and noticed I have access to the vault, but not from within my desktop or phone app. I guess this is normal behavior, and the vault should stay on the customer side, if I understand the product's security design correctly?

    Best regards,

  • 1P_Timothy's avatar
    1P_Timothy
    Icon for Community Manager rankCommunity Manager
    26 days ago

    Thanks for your question webmaniak​, and congratulations on your business!

    You can view items in shared vaults for accounts that your business manages. So, if the recovery key is saved with that client, you can give yourself or other people on your team access. To do this, after signing into your MSP account on 1Password.com, you can select Vaults in the sidebar then select the vault where the recovery key is stored and give yourself access. We have some additional details in our guide on managing company as an MSP.

    Let me know if you have any questions, and thanks again!