Unable to recover account frozen from unsubscribed family.

Dear 1Password Team,

I would like to escalate a serious issue regarding the recovery process that seems quite illogical and leaves users like me stuck without any viable solution.

I was previously part of a Family plan on 1Password. After some time, the Family owner unsubscribed from the plan, and as a result, I was automatically logged out from all browsers. When I tried to log back in via the web, I received an error stating that my user account has been deleted.

However, I still have access to my 1Password app on my iPhone where my data and vaults are still present — though marked as frozen. I attempted to generate a recovery code and followed the recovery procedure, but it ultimately failed.

Now, as I am registering for a new Family plan, I find myself completely blocked from transferring or recovering my existing data, even though:

• My account and vault data still exist and are fully accessible on my iPhone.
• The app still recognizes my previous vault but simply locks new changes because of the frozen state.
• There is no official option to link this existing local data to my newly subscribed Family account.

I find it quite unreasonable that the system offers no migration or recovery path despite the fact that my data is intact and accessible on my device. In effect, I am being forced to lose all my stored information and start over, solely because the previous Family owner unsubscribed.

This creates a highly frustrating user experience and puts user data at unnecessary risk of loss. I believe 1Password should have a better solution for such scenarios — at the very least, provide a way to re-activate or migrate frozen local vaults into a new subscription.

Please escalate this issue to your technical or product team. I look forward to your assistance and hope a reasonable solution can be provided.

Thank you.