Protect what matters – even after you're gone. Make a plan for your digital legacy today.
Forum Discussion
Autofill suggestions only show "Open 1Password"
Dave,
I've noticed something new over the last few days. Autofill is still working, but sites that used to prompt with specific logins now prompt only with "open 1password". It works to choose that, but takes extra steps. I am not certain yet if it is all sites, but i dont think I have seen the usual prompt since this started.
This is from seeclickfix.com
Thanks
Shawn
15 Replies
To anyone having this issue, what solved it for me was to delete all the app data and re add my accounts to 1Password.
I discovered by accident that the 1Password app, when opened, was sending DNS queries for 3 accounts, but I only had two currently active on the app. The third was an old business account I no longer used. Altough that account wasn't listed anywhere in thea pp (settings/manage accounts) for some reason the app was still trying to query it. Not sure how that would affect the suggestions, maybe the app timed out looking for suggestions on that non existent account or something like that.
Long story short, on my android phone I went and deleted cache and data for the 1Password app. After adding my 2 current accounts the suggestions started working again.
** Make sure you have another device signed in so it's easier to re-add the device you are deleting the data from **
Having the same problem. It won't offer any suggestions at all.. only the "Open 1Password" button. If you click the button it opens the app with the correct suggestion showing. Clicking on the suggestion will sometimes fill the credentials, sometimes it returns to the site without filling anything, haven't found any pattern to it.
This is on an Android device. Performed same tests on both Chrome and Edge browsers.
I tought it was because ofnthe keyboard so I tried:
- Samsung Keyboard
- gBoard keyboard
Then I changed the setting to show suggestion under the field to rule out the keyboard. The only thing this changed was the location for the "Open 1Password" button.
I tried on actual apps and its showing the same behavior, not noticed this earlier because if the app was configured to use passkey (most of the ones I use daily are) those work correctly, you get the passkey prompt and it works. But if the app asks for username and password the only suggestion from 1Password is to "Open 1Password"
- 1P_Timothy
Community Manager
Hi jaas666, thanks for writing in. I'm sorry for any trouble with this issue. I've gone ahead and added you as an impacted user.
As a workaround, could you try disabling and re-enabling autofill? Here are those steps:
- Open and unlock 1Password for Android.
- Tap the account or collection icon.
- Select Settings > Autofill.
- Turn Autofill off, then confirm your choice.
- Select "None" as the Preferred service, then confirm your choice.
- Tap back to 1Password, then turn Autofill on and confirm your choice.
- Select 1Password as the Preferred service, then confirm your choice.
- Tap back to 1Password and check that Autofill, as well as Show filling suggestions are on.
Next could you try signing into one of you accounts? If you're still only seeing "Open 1Password" could you try repeating those steps 1 or 2 times? Let us know how that goes, and thank again.
I've tried that solution a few times before, and just tried it again now. It doesn't fix the problem.
I've noticed something else recently: there's an icon at the top of the home screen that says I'm offline. It appears between the search bar and the 1Password icon, and looks like a cloud with a diagonal slash through it. (I can't take a screenshot of that screen to show you.)
When I tap the icon, it "reconnects" and the symbol disappears. However, my phone is always connected to the internet, so I'm not sure why this keeps happening. If I don't tap the icon, the app stays "offline" until I completely close and reopen it. Even when I tap the icon to reconnect, it doesn't fix the original problem I'm experiencing.
I never saw this offline icon before these issues started, so I thought it might be related.
This is still happening for me too, in both Chrome and Firefox on Android. Autofill used to offer individual logins, but now it only shows "Open 1Password." I'm on Android 16 (BP3A.251105.015), 1Password 8.11.22, Firefox 146.0.1, Chrome 143.0.7499.146.
- 1P_Dave
Moderator
Hello sjmoll, weko, and ShoxJeanz! 👋
I'm sorry that you're only seeing "Open 1Password" when using autofill on your Android devices. Our team has been able to intermittently reproduce this issue and an internal work item is open with our development team to investigate this further.
Until a fix is found, tapping on Open 1Password should allow you to tap on the correct Login item and use autofill to fill your login credentials. I'm sorry for the inconvenience.
-Dave
Issue=FS-4301
Same here. I'm really wondering about that so many issues happening now.
I have the same issue as you too, introduced recently. Happens with any site for me.
