Being prompted to enter my account password more often than expected on my Chromebook

Hello RED2000, thank you for writing in. I'm sorry to hear about the issue you're encountering with 1Password in the browser on your Chromebook.

So that I can take a closer look at the issue you’re experiencing, I’d like to request that you send us some information to mailto:support+forum@1Password.com.

With your email please include:

• A link to this thread: https://1password.community/discussion/comment/706676/#Comment_706676
• Your forum username: RED2000
• A console log when the issue occurs:
• First, please recreate the issue you're experiencing.
• Then save a console log for 1Password in the browser using the steps here -> https://support.1password.com/cs/extension-console-log/.

After emailing in, you'll receive a reply from BitBot, our friendly robot assistant with a Support ID that looks something like [#ABC-12345-678]. Post that here, and I’ll be able to locate your message and make sure it’s gotten to the right place.

I look forward to assisting you further.

-Evon

I'm using a Chromebook with the 1Password extension enabled. I get an "authentication required" pop up every few hours, even while constantly using the device (with no reboots or having the device go to sleep). The browser will also automatically pop to the sign in page. I've followed the remove-reinstall as well as the Settings/Integrate with desktop app instructions with no significant improvement. If I understand the long string of messages above, this is a Chrome OS problem? The pop-up only started in the last couple of weeks and I've been using the Chromebook and 1Password for a year now. Anything else I should understand?

PhotoTed

Thank you for the feedback, it helps us to continually improve 1Password and I want to thank you for taking the time to have this conversation with us. I can definitely see that there is room for improvement with both the auto-lock feature and with the consistency of the experience on different platforms. We're made progress with the release of 1Password 8 since that allowed us to release a similar user interface to the app on all platforms but there's still more work to be done. I've shared all of your comments with the team internally.

I really appreciate you giving 1Password a chance and I hope that we see you again in the future. Please stay safe out there.

-Dave

ref: PB-38186526

I'm passing on 1password for the moment, although I do appreciate the support from Evon and Steph.

If you are curious about my reasoning:

First and foremost needing to log into 1Password on every reboot is too much for me. I have some understanding of security, encryption, storing in memory vs. disk and see the reason for it - it's probably a more secure option. Still, I wish there was a way to make that less onerous.

Second, I found the UI of all the different access points so different as to be confusing. Accessing from the web site, vs. the Android app vs. the Linux app vs. the Chrome extension. Maybe I'm getting old and too easy to confuse but found that frustrating.

Hey PhotoTed, I apologize for the delay in response.

Adding a Yubikey to your 1Password account adds an extra layer of security when you're authenticating your account for the first time on a new device. It does not replace having to enter your Account Password to unlock the 1Password extension or the 1Password desktop app.

if I restart a computer, running any OS, I have to enter the 1Password account password.

Yes, that is correct. Every time the computer is restarted, you're required to either enter your account password unless biometrics are enabled on a device with a Secure Enclave or a Trusted Platforms Module. However, a Yubikey can be configured on your Linux device to use for https://support.1password.com/system-authentication-linux/#use-system-authentication. Once that's set up, the 1Password for Linux app should authenticate through that after initially unlocking with the account password at system startup.

That being said, I understand the usefulness of the ability to unlock 1Password for Linux using a fingerprint after a Linux device restarts. Therefore, I've filed an feature request regarding this functionally with our product team for further consideration.

Additionally if you're interested, here are more details on our lock implementation for 1Password on Linux -> https://support.1password.com/system-authentication-linux-security/#your-1password-account-password-is-secured-by-the-system-authentication-service.

I hope that helps!

-Evon

ref:38126900

Thanks Evon. Since your response I did have questions about YubiKeys, although I did install the 1Password app on my Linux box and that does seem to be working any better for me. It seems when I restart that system, I still have to provide the 1Password account password when the 1Password app starts.

I am getting the impression that no matter what, if I restart a computer, running any OS, I have to enter the 1Password account password.

Ouch. ChromeOS is a primary OS for me. The thought of being forced to enter the password that frequently is a concern for me, maybe a deal breaker :-(.

I'm not saying I would go down that path but would a YubiKey improve my experience? If so, to what degree? I've not used one before. Would just leaving it in the USB port of my Chromebook work or do I have to do other actions, fingerprint, NFC, etc. Would the cheapest ($25) YubiKey solve the problem?

Hey PhotoTed, thank you for your reply. I appreciate the additional details about your device.

1Password for Android, including for a Chromebook, doesn't link via shared lock state to 1Password in the browser as would be the case with 1Password for Mac, Windows or Linux.

For some context, the 1Password extension doesn't have a secure place to store your account password (encrypted) on the Chromebook. For example, on Apple devices that have a Secure Enclave, the passwords can be saved on the device encrypted and the 1Password app can be unlocked via biometrics. Without a secure place, the password would be stored unencrypted on the disk which would not be secure.

So, it's expected that you're required to unlock the 1Password extension after restarting your computer.

While I’m not aware of how the current experience on the Chromebook can be improved, I’ve shared your feedback regarding auto-lock with our product team and they’ll look into the situation further to see if any improvements can be made in the future.

I hope that helps.

ref:38103789

Not so well.

I installed the Android app on my Chromebook. The only Autolock option I found under Password was for times. The Device opened Settings for a lock screen, but I had no options there. So far, everytime I restart the PC, I am having to enter the password again.

Hi PhotoTed,

This is indeed the case if you are only using 1Password in the browser.

If you install the 1Password desktop app alongside 1Password in the browser they will share the lock state of one another and you will have a few more options when it comes to 1Password auto locking such as 1Password not locking when you close your browser.

You can install the 1Password app from here: Get the 1Password apps.

Let us know how you get on!