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Forum Discussion
Disappointing Support Model for a Critical Account Access Issue
I wanted to share my recent experience with 1Password support because, honestly, it has been very disappointing. I had an issue resetting my password after receiving the 1Password recovery code. I t...
1P_Dave
Moderator
ModeratorHello Lu_Cian! 👋
I'm sorry that you're unable to access your 1Password account and that you haven't yet received a reply from our support team. It looks like there may have been a delay after your ticket was transferred between teams. I've flagged your support request internally, and you'll receive a reply from the team soon.
Please keep an eye on your inbox. Since we have a communications channel open via email, I'll close this community thread.
this note is for who can read this, from 1Password support - 2 days ago i posted this item and it still says: Under Review Your post has been received and is awaiting approval.
This appears to be a quirk of our community platform but your post is visible to everyone even if it hasn't been manually approved. I'll ask our community team if the banner message can be hidden to avoid confusion in the future.
-Dave
