Protect what matters – even after you're gone. Make a plan for your digital legacy today.
Forum Discussion
Solved
iOS Safari extension cannot connect to app
Recently the Safari extension on my iPhone stopped working. I am unable to sign in with my master password or Face ID, which both work just fine in the 1Password app. I also get an error message saying it cannot connect to the app. I've tried all of the troubleshooting steps I could find, including:
- Clearing the browser cache
- Force quitting both apps and signing into the 1Password app before trying the extension
- Uninstalling and reinstalling 1Password
- Restarting my iPhone
- Toggling various 1Password security settings
- Disabling and re-enabling the extension
I am on the latest version of the 1Password app and iOS 26.4 Public Beta. Any ideas how I can get this to work again? Is it an issue with the iOS beta version?
Thanks!
Hello folks,
We've fixed an issue where some users were unable to unlock the 1Password Safari extension on iOS while Two-Factor authentication is enabled. Please update to 1Password for iOS version 8.12.7: How to keep 1Password up to date
After updating, if you're still unable to unlock 1Password for Safari then fully close Safari, re-open it, and unlock 1Password for Safari again. I'm sorry for the inconvenience this issue caused, and we appreciate your patience while we worked on releasing a fix.
-Dave
36 Replies
My support ticket is EGL-83136-923.
I'm having this issue as well.
- 1P_Dave
Moderator
Hello etlikesreeses! 👋
Thank you for helping us to test 1Password on the iOS beta. It's possible that you're running into a new issue that's only appearing in the beta version of iOS. So that we can investigate further, I'd like to ask you to create and share a 1Password diagnostics report from your iOS device:
Send a diagnostics report (iOS)
Attach the diagnostics to an email message addressed to support@1password.com
With your email please include:
- A link to this thread: https://www.1password.community/discussions/1password/ios-safari-extension-cannot-connect-to-app/167973
- Your forum username: etlikesreeses
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!
-Dave
- 1P_Dave
Thank you for sending in your diagnostics report! One of my colleagues will reply to your email as soon as possible, once they've reviewed the diagnostics report.
-Dave
