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Forum Discussion
macOS Touch ID No Longer Working: "That Didn't Work"
Hello,
I'm having trouble using Touch ID. I recently removed my fingerprint from macOS Settings and re-added it and now I can no longer use my fingerprint to unlock 1Password.
When I open the desktop application, I'm prompted for my Touch ID but then I get the error "That didn't work. Check your password and try again."
I've tried the following:
* Shutdown my computer, turn it back on again to verify that Touch ID works
* Withing macOS Settings: Turn off all Touch ID settings, remove fingerprint, add fingerprint, turn on all settings
* Within 1Password Settings: Turn off Touch ID and turn it back on
I've even tried https://support.1password.com/uninstall-1password/, reinstalling, and following the steps above, but I get the same error.
1Password Version: 8.10.36
Extension Version: 2.25.1
OS Version: macOS 14.5
Browser: Firefox
43 Replies
- 1P_Dave
Moderator
I'm sorry that Touch ID isn't working to unlock 1Password. Please send in a diagnostics report using these steps and our support team will be able to help further.
-Dave
Touch ID worked correctly with 1Password up until yesterday. I have made no changes to the system nor have I applied any updates. I get a message stating "That didn't work, check your password and try again" when I attempt using Touch ID. Manually entering the password works as intended. I have tried completely uninstalling the 12Password app and extensions, and did not solve the problem. I have tried solutions from other forums, such as resetting 1Password, deleting and re-entering the fingerprints and these recommendations have not worked. The only way I was able to get the Touch ID working again was to downgrade to 1Password 7 from the App Store. This not a real solution, since 1Password 8 worked perfectly until yesterday and prefer to run the improved latest version. Any ideas on how to solve this issue?
- 1P_Dave
I'm sorry that you're unable to unlock 1Password using Touch ID. So that I can investigate and provide a solution, I'd like to ask you to create a diagnostics report from your Mac:
Sending Diagnostics Reports (Mac)
Attach the diagnostics to an email message addressed to
support+forum@1password.com.With your email please include:
- A link to this thread: https://1password.community/discussion/comment/714746/#Comment_714746
- Your forum username:
mAofqAXZRUjNftczzZbo - Please do not post your diagnostic report to the forum. This is for your privacy and security.
Please send the entire file.
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!
-Dave
I have the require password for touch ID set to 2 weeks. Recently it started asking for the master password every day.
1Password Version: 8.10.36
Extension Version: 2.26.1
OS Version: 14.5
Browser: Chrome- 1P_Tommy
Thanks sturmsucht
It's here and with the correct team. I pulled some logs from the report for their consideration. They'll get back to you via email as soon as possible.
ref: IYM-74517-593
IYM-74517-593
- 1P_Tommy
Congratulations on the new Mac. Thank you for giving those steps a try.
I'd recommend getting you into our support team and let them look at a diagnostics report. Please use the following steps to create a diagnostic report.
- Open 1Password.
- Press Command and comma (Control and comma on Windows). The 1Password Preferences/Settings will open.
- Select Advanced.
- Select Send Diagnostics.
- Select Reveal to locate the report in your Downloads folder.
Attach the diagnostics to an email message addressed to
support+forum@1password.com.- Your forum username:
sturmsucht - A link to this thread:
https://1password.community/discussion/147174/touch-id-not-working-on-new-mac-mini#latest - Note 1: Include if you restored using something like Time Machine or Migration Assistant.
- Note 2: Include that you're already tried a reset.
-
- Please do not post your diagnostic report to the forum. This is for your privacy and security.
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!
hej! got a new mac mini with magic keyboard, but when I try to use 1password with touch id I get a "that didn't work. similar to this thread: https://1password.community/discussion/146623/touch-id-does-not-work-in-new-macbook-air
I reinstalled 1password and also did a reset of 1password as suggested, but nothing.
any other tips?
1Password Version: 1Password for Mac 8.10.36 (81036049)
Extension Version: Version 2.26.1 22600103 stable
OS Version: macOS 14.5 (23F79)
Browser: Brave Version 1.67.134 Chromium: 126.0.6478.186
