Forum Discussion
Not able to autofill username/password in inc.com website
Using" 1P for Mac 8.10.68 (81068014) & 1P for Safari 8.10.64
3 Replies
- 1P_Dave
Moderator
Hello stamatgeorge! 👋
I'm sorry that you're running into trouble when filling into inc.com. I don't have an account for that website but I just tested some fake credentials and it looks like filling is working:
Can you update to the latest version of 1Password for Safari and then try to fill your login again: How to keep 1Password up to date in your browserIf that doesn't work then can you tell me a little more about what isn't working? Do you see your login credentials being suggested but they just don't fill? Or are they not suggested at all?
-Dave
I'm using 1P 8.10.68 and 1Password for Safari 8.10.68 on Mac.
- 1P_Dave
Thank you for the screen recording. It looks like there's quick a big delay in 1Password responding on that page after you try to do things like open the inline suggestions menu. It looks like the page itself loads a little slowly as well (the icons take a moment to show up). Do you notice performance issues on other pages as well?
Can you try the following:
- Use Apple's guide to see if there any any performance improvements you can make: If your Mac runs slowly
- Try clearing Safari's cache/history: Clear your browsing history in Safari on Mac
If that still doesn't work, I'd like to ask you to create a diagnostics report from 1Password in your browser:
Send a diagnostics report (browser extension)
Attach the diagnostics to an email message addressed to support@1password.com
With your email please include:- A link to this thread: https://www.1password.community/discussions/1password/not-able-to-autofill-usernamepassword-in-inc-com-website/153339/replies/153790
- Your forum username: stamatgeorge
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!-Dave
