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clifton's avatar
clifton
New Contributor
5 months ago

passkey works on mac but not iphone

hi, I set up a passkey for google on my laptop and it seems to work great. the passkey is held in 1password and I can see an entry for it. This passkey does not show up in the 1password record for go...
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1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
5 months ago

Hello clifton! 👋

I'm sorry that you're running into an issue when signing in to your Google account using a passkey on your iPhone. As a first step, can you check to make sure that you see a passkey icon in your login item for your Google account when you log in to your 1Password account on 1Password.com (in the browser, not the app):

If you see the passkey on 1Password.com then can you confirm that you don't see that same passkey icon in the login item for your Google account when you open the main 1Password app on your iPhone? 

Can you also tell me which version of 1Password you're using on your iPhone: Find the version numbers for 1Password and your operating system

-Dave