"Press the 1password icon in your browser toolbar to unlock" & Lost Touch ID functionality.

Yes, I was able to resolve it last time and didn't have this problem for several months. And just had it again (always on latest versions of everything). I exited 1password and chrome and relaunched it again as suggested somewhere else and it seemd to fix the problem until next time.

It would be more convenient if 1password detected this situation and offered to do these steps without having to google it. Like it forces to restart browser when there is chrome update.

denai

I'm sorry that you're still seeing the issue. Did you send an email to our support team as requested by my colleague Tommy in a previous post: https://1password.community/discussion/comment/685371/#Comment_685371

If you did then can you post the Support ID of that conversation?

-Dave

And again I experience this with "1Password – Password Manager 2.14.1"

Hi @gjgoods, thanks for reaching out.

I'm sorry to hear that you're experiencing some trouble. Can you reproduce the issue and send over some diagnostics from your device, so we can take a closer look and assist you further? Include the following:

• A diagnostic from the 1Password app -> How to send a 1Password diagnostics report

• A console log from 1Password in the browser -> Save a console log for 1Password in your Safari browser

Please attach the reports to an email message addressed to support+forum@1password.com with a link to this thread and your username.

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here.

I look forward to hearing from you!

I just started having the same isssue after the update. With 1password open, clicking on the taskbar icon I have to enter the full password. Without closing Safari if I go to another website it again requires the password. I had to reinstall the Safari extension as it disappeared.

Safari 16.4.1, 1password 8.10.6

@mattfysh

Odd, somethings not right for sure. Lets get you to my colleagues in email support who can look into this in more detail. Please email us using support+forum@1password.com. Be sure to use the email address tied to the account in question.

Include the following:

Your user name here in the forum. mattfysh
A link to this topic. https://1password.community/discussion/comment/685318/#Comment_685318

Please also be kind enough to share the version of Chrome, 1Password and 1Password in the browser in use.

This will help us connect the dots as they say.

denai

Please email us using support+forum@1password.com. Be sure to use the email address tied to the account in question.

Include the following:

Your user name here in the forum. denai
A link to this topic. https://1password.community/discussion/comment/685195/#Comment_685195

This will help us connect the dots as they say.

This has been occurring for me also, on Mac with Chrome. Along with a whole host of other issues:

• When filling in a password for a new account, I get the "Use suggested password" dropdown but when I click on it, nothing happens
• So then I open the extension from the browser toolbar and see a generated password there, but when I click "Copy" it says "Unable to save generated password"
• So I manually copy the password from the extension UI and paste it in to finish signing up (to this forum in fact), but when I submit the form to create my account, I'm no longer offered the option to save a new login
• I log out and login again, hoping it will offer to save the login on the next login event, but again nothing is offered where it used to

If I open the chrome extension and choose to edit a login, it opens the editable form in the 1password app, but when I make changes and save, the changes are not reflected in the extension. I have to disable and re-enable the extension to force a sync

These issues have been snowballing in recent months, after years of seamless use. I've also noticed threads on twitter and reddit about how buggy 1password has become - surely you must understand this erodes trust, and as a password manager you can't afford to lose trust with your users

I experience this issue for more than one week now.

A couple of hours ago I moved to beta release channel, waited for update restarted and decided to wait a couple of hours to make sure it is not fixed .

The problem still exists.

Chrome 112.0.5615.137
Mac OS 13.3.1 (a) (22E772610a)
1Password for Mac 8.10.6 (81006010)
1Password Chrome extension 2.10.0

Thanks for the update folks. If anyone continues to have trouble after the update please let us know.