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Safari: "Scan QR Code" or "Use Security key" prompt when using a passkey
Hi,
I setup my very first passkey using X.com. When I attempt to login I get this dialog with options to scan a QR code or use a security key. The sign in with pass key option in the upper right is greyed out and not clickable. Any idea what is going on? Sometimes if I am quick enough I can press the sign in button before the modal shows up.
Hello folks,
I'm sorry that you're seeing an unexpected "Sign In" prompt from macOS when signing into websites using a passkey saved in 1Password in Safari. If you think that you're running into this issue then make sure that 1Password for Safari is installed and the built-in password manager is turned off.
If that doesn't help then there is a known issue, that our development team is aware of, where the macOS credential manager prompt will appear randomly and unexpectedly on certain websites in Safari for a small number of users. Our team is aware of the issue and an internal work item is open to investigate this further.
For the time being, the best workarounds are:
- Sign-in using an alternate method if you can, such as your password.
- Sign-in using 1Password on your mobile device by choosing the "Scan QR code" option in the prompt and then scanning the QR code using your mobile device's camera app.
- Consider using a different browser for the affected website, the issue only seems to occur in Safari.
I'm sorry for the inconvenience, hopefully this can be fixed in a future update soon.-Dave
Issue=FS-1011
11 Replies
- 1P_Dave
Moderator
Hello folks,
I'm sorry that you're seeing an unexpected "Sign In" prompt from macOS when signing into websites using a passkey saved in 1Password in Safari. If you think that you're running into this issue then make sure that 1Password for Safari is installed and the built-in password manager is turned off.
If that doesn't help then there is a known issue, that our development team is aware of, where the macOS credential manager prompt will appear randomly and unexpectedly on certain websites in Safari for a small number of users. Our team is aware of the issue and an internal work item is open to investigate this further.
For the time being, the best workarounds are:
- Sign-in using an alternate method if you can, such as your password.
- Sign-in using 1Password on your mobile device by choosing the "Scan QR code" option in the prompt and then scanning the QR code using your mobile device's camera app.
- Consider using a different browser for the affected website, the issue only seems to occur in Safari.
I'm sorry for the inconvenience, hopefully this can be fixed in a future update soon.-Dave
Issue=FS-1011
I have disabled the system password manager but this continues.
Can you explain why 1Password - a premium paid service - is providing such a poor passkey experience compared to other password managers which are using the system integration? Is there a timeline on fixing this?
Although some minor deviations from the main line are mentioned, the core problem still persists: a lot of Passkeys enabled web sites, not only Synology Burt Google/YouTube and many others as well, are victim of this (really annoying) problem. 1 or 2 seconds after you hit a Passkeys enable web site and the 1Password extension in browser (here macOS 26.x, Safari, 1P 8.1..20, Safari Extension 8.11.18.36) pops up the system pops up another box in the foreground (use hardware key or scan QR code).
This still happens after following all 1Password recommendations: turning off Autofill and https://support.1password.com/disable-browser-password-manager/?macCan you please provide your community an update for this problem, which already appeared over a year ago as you can read from this site or reddit.
- 1P_Dave
I'm sorry that you're also running into this issue. If 1Password for Safari is installed, and you've turned off the built-in password manager, then I can confirm that you're running into a known issue that our team is aware of. I don't have any updates to share at this time and I've added you to the internal work item for the issue. Please see my post here for workarounds that might help in the meantime.
-Dave
- 1P_Dave
Hello sfwalter! 👋
I'm sorry that you're running into issues when signing in using a passkey in Safari. I suspect that you're running into an issue that our development team is currently investigating. So that I can confirm this, I'd like to ask you to reproduce the issue again and then create and share a 1Password diagnostics report from 1Password in your browser:
Send a diagnostics report (browser extension)
Attach the diagnostics to an email message addressed to support@1password.com
With your email please include:- A link to this thread: https://www.1password.community/discussions/1password/dialog-pops-up-preventing-me-from-using-passkey/164838
- Your forum username: sfwalter
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!-Dave
Issue=FS-1011
On certain sites (or maybe only on certain occasions), trying to use a passkey will bring up Apple’s passkey dialog, which is worthless.
For instance, when I try to log into Sony, I click “continue”, it brings up the 1P Passkey interface, I click on the passkey, and an Apple dialog pops up asking me to insert my device or whatever. Sometimes. Other times it works. I have no idea how to fix this. Help?
macOS Monterey- 1P_Dave
Hello Calion! 👋
I'm sorry that you're running into issues when signing in using a passkey in Safari. It sounds like you might be running into a known issue that our development team is aware of.
Can you post a screenshot of the prompt that you see so that I can make sure that you're running into the issue that I'm thinking of?
-Dave
Issue=FS-1011
A response would have been appreciated, instead of merging my issue with a solved issue without notifying me; I’ve been waiting for a reply for a week.
Anybody? Help? This is really annoying, and makes passkeys worse than useless.
