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Forum Discussion
Fedup
1 year agoDedicated Contributor
Secure Note missing text unless edited
I went to a secure note to look for some information and the note itself was a lot shorted text wise that it should be and was missing key information I was looking for. I went to edit the note and lo and behold the missing text at the bottom of the note showed up. Why?
The note makes use of ## and ---- and ==== to break up the text in the note for readability, Is that some sort of control characters that is making the remainder of the text not visibile unless edited?
1Password Version: 8.10.58-31
Extension Version: 8.10.58.31
OS Version: Windows10
Browser: Brave
Thank you for sharing with the community, this is indeed a known issue that our development team is currently investigating and hopes to fix in a future update soon.
-Dave
19 Replies
- JoetechNew Member
I am encountering the issue specifically when there is an asterisk in my note (*).
I have a note that has 4 asterisks in it. I was only able to identify the discrepancy by pasting the output of copying the note without editing and also pasting the note in edit mode.
I spent hours trying to find the issue. Until I figured it out.
I have all sorts of characters in the secure note and the issue is only present with asterisk.
Not sure how this is marked as solution.
For now I'm going to refrain from using Secure Note altogether.
Wondering why 1Password doesn't disable the Secure Note feature or post a notice about the issue until this is truly resolved.
I would think that being able to copy and paste should be a basic functionality of a password manager.
What kind of joke is this to have so many different types of item types that can be saved if there are flaws in some of the methods namely "Secure Note"?
I guess its so secure that even an authorized user cant access its contents properly.
- elwynNew Contributor
I encountered this problem today (Windows version 8.10.78) and would count it as a significant defect since it causes information to be silently truncated when viewing in Windows. I thought the information was lost until I hit the edit button and it appeared. This was marked as "Solved" on the basis that the development team were aware of the issue and actively working on it, but that was 5 months ago. Is there an ETA for a fix? Thx
- 1P_Dave
Moderator
The issue is still open in our development team's backlog and I've added your report there. I'm sorry for the disruption to your workflow. For the time being, until the issue is fixed, try this workaround.
-Dave
- johnmahoneyNew Contributor
This been a known issue for more than 5 months. I found the issue described on reddit 2 years ago. I think I found the go- around on reddit too. (I am using an MAC laptop and an iPhone, both with up-to-date software & OS.
https://www.reddit.com/r/1Password/comments/16npilu/securenote_truncation_on_android/
Work around is to remove leading TABs or fewer than 4 leading SPACEs.
- tucowNew Contributor
I'm not sure this is a solution for everybody but I've found this truncating issue can be resolved by eliminating the spaces at the point in the note where it occurs.
I deleted spaces to the left of sentences so the sentence itself lines up with the left margin. This enabled the entire secure note to be viewed WITHOUT having to view the note in edit form.
I hope this helps!
- johnmahoneyNew Contributor
As of today, Apr 9, 2025, this is a known issue and the development team is working on it.
Here is the response I got after opening a new ticket. "Based on the details that you've shared, it seems like you're experiencing a known issue our Development team are actively working on where Secure Note contents can end up truncated if a line starts with four or more spaces or an indent after a paragraph break or at the beginning of a note."
It seems to me that 1Password should have have shared this info on this thread.
I am aware of these 2 ticket numbers:
HJZ-53348-539 and WKW-71751-512
- 1P_Dave
Moderator
Thank you for sharing with the community, this is indeed a known issue that our development team is currently investigating and hopes to fix in a future update soon.
-Dave
- johnmahoneyNew Contributor
Has this been fixed? I bumped into this today and found the "missing" data with the iphone app
- 1P_Dave
Moderator
Thank you for posting the Support ID. I've sent you an email with further instructions, let's continue the conversation there.
-Dave
ref: HJZ-53348-539
- johnmahoneyNew Contributor
I'm having the same problem. I also see that this was noted on reddit 2 years ago. Do you have a fix yet?
BTW - there is a search feature with the iPhone app that helps find truncated data
- FedupDedicated Contributor
Your support ticket ID is HJZ-53348-539.
- 1P_Dave
Moderator
Thanks for the reply. Could you send an email to
support+forum@1Password.comand include a link to this thread. The team can request some additional information about the effected item via email to better troubleshoot the issue.After emailing in, you'll receive a reply from BitBot, our friendly robot assistant with a Support ID that looks something like [#ABC-12345-678]. Post that here, and I'll be able to locate your message and take a look.
-Dave
- FedupDedicated Contributor
I further filtered the confidential information from the secure note, and even the cleansed text is having issues.
I have this text in a secure note, and it also exhibits the issue that the text below a certain point in the note is hidden.
- 1P_Dave
Moderator
Thank you for the additional information. I'm glad that you were able to workaround the issue by retyping your note.
I'll keep an eye out for further reports of this behaviour. If you're able to tell me more about the specific character that was causing the issue, or how to reproduce the issue, then let me know.
-Dave