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Forum Discussion
Unable to complete account recovery – repeated “Recent attempt was cancelled'
I am unable to access my 1Password Family account despite multiple recovery attempts. Issue details: I have regenerated my Secret Key as part of the recovery steps. I am unable to log in using my...
It's been a day and no response from the support team.
As you noticed, this is far from unusual, but Support should respond eventually.
Until then, you might use another password manager to provide access to your secrets, importing your latest 1pux backup.
Family members only have Member access and no Organizer/admin permissions.
If your family members lack the technical skill to fulfil the responsibilities of Family Organizer, you might consider making a responsible member a Family Organizer with the understanding that they don't exercise this authority without your instruction (or guidance from e.g. 1Password in the event of your incapacity).
As mentioned, I am unable to log in, so I cannot export a 1Password backup. Unfortunately, I did not take a backup earlier. I am also unable to assign Family Organizer responsibilities until I regain access to the account.
Sorry to hear that you don't have a recent (or any) backup of your 1Password data.
I'm sure that you don't need me to mention the urgency of those two tasks once you've regained access to your account, which I hope will be soon, so I won't.
You might want to edit your original post and include your support ticket reference. It may not help, but it certainly won't hurt.
