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Upgrading from 1Password 7 to 8 supposed to get 1 year free but did not
Hello, I saw in my 1Password 7 app that it was offering a 1 year free subscription if I upgraded to a subscription prior to January 1, 2026. I checked the date and today was December 31, 2025 so I p...
Hello everyone! Pharlap7404 sailingjen Leprof Stefan. I'm very sorry for the trouble right out of the gates upgrading to 1Password 8. If you initiated the process of upgrading prior to the cut off, we should be able to apply the noted offer.
We're limited in the billing support we can provide in the Community, so if you haven't already please reach out to our support team via email either through our support page or directly with support@1password.com. If you've written in but haven't received a response, let me know your ticket ID (something like [#ABC-12345-678]) and I can help make sure your email is in the right hands. Thanks!
Ditto, I upgraded in Nov 2025, Now I have message that my account is locked until I pay for a renewal
- 1P_Blake
Community Manager
Hey sailingjen! I'm sorry you're running into issues with the upgrade promotion. 😕
Even with the 1-year free promotion, you'll still need to add your billing details to your account to use it. The promotion covers the cost, but the billing info needs to be on file in order to use it. That's likely why you're seeing the message about your account being frozen.
Our team recently sent a follow-up message to you via email about this. If you're still not seeing our emails, it's worth checking your spam or junk folder as sometimes our messages end up there. If you're still not finding anything, reply here and let us know and we'll do our best to help.
