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Upgrading from 1Password 7 to 8 supposed to get 1 year free but did not
Hello, I saw in my 1Password 7 app that it was offering a 1 year free subscription if I upgraded to a subscription prior to January 1, 2026. I checked the date and today was December 31, 2025 so I p...
Hello everyone! Pharlap7404 sailingjen Leprof Stefan. I'm very sorry for the trouble right out of the gates upgrading to 1Password 8. If you initiated the process of upgrading prior to the cut off, we should be able to apply the noted offer.
We're limited in the billing support we can provide in the Community, so if you haven't already please reach out to our support team via email either through our support page or directly with support@1password.com. If you've written in but haven't received a response, let me know your ticket ID (something like [#ABC-12345-678]) and I can help make sure your email is in the right hands. Thanks!
Hi Timothy, my support ticket ref is CMB-77143-823
1P_Timothy
Community Manager
Community ManagerHi sailingjen, thanks for sharing that. It looks like a member of our team replied to your message on the 7th. You can follow up with them via email to help look into the billing situation.
If you don't see the message in your inbox or spam folder, let me know. Thanks again!
Hi, I do not see a response from Jan 7th, only an automated response acknowledging the ticket on Jan 5th
- 1P_Timothy
Hi sailingjen, I'm sorry for the trouble here. I can see in our system that a response did go out on the 7th, so I'm not sure what might have happened. I've followed up with our team internally to get another message sent out, so please keep an eye on your inbox and spam.
