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Upgrading from 1Password 7 to 8 supposed to get 1 year free but did not
Hello, I saw in my 1Password 7 app that it was offering a 1 year free subscription if I upgraded to a subscription prior to January 1, 2026. I checked the date and today was December 31, 2025 so I p...
Hello everyone! Pharlap7404 sailingjen Leprof Stefan. I'm very sorry for the trouble right out of the gates upgrading to 1Password 8. If you initiated the process of upgrading prior to the cut off, we should be able to apply the noted offer.
We're limited in the billing support we can provide in the Community, so if you haven't already please reach out to our support team via email either through our support page or directly with support@1password.com. If you've written in but haven't received a response, let me know your ticket ID (something like [#ABC-12345-678]) and I can help make sure your email is in the right hands. Thanks!
To close the loop, I contacted 1Password support and they did eventually get back to me and apply the 1 year free to my account as I initiated the action prior to Jan 1 2026.
1P_Dave
Moderator
ModeratorI'm glad that the team was able to help!
-Dave
