Forum Discussion

billdavies's avatar
billdavies
Occasional Contributor
2 hours ago

Using Emergency Kit

My son cannot get into 1Password.  He does not remember his master password. (Got new laptop and phone, never bothered to get it working on the new devices.)

Being the geek of the family, I have his emergency kit PDF with his secret key, and a QR code.  But he needs to get 1Password to launch and let him get to the "scan a code" option and that is where we are hung up. 

Suggestions?

discussion

1 Reply

  • Tom's avatar
    Tom
    Bronze Expert
    1 hour ago

    If you are the family owner, you can 'start recovery' on his behalf as well if that is the issue, having the emergency kit without the password won't help you. So just start recovery to get things going. "Scan the code" is only going to work with having all three 'unlocks' (e-mail + secret key + password)