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Windows Hello opens in background and doesn't function correctly
The last 3 days windows hello (in use with 1 password) doesn't accept input. And somehow caps lock is on even though the keyboard doesn't show it on. I saw that this was an issue a year ago, but it just occurred again with my system. I am on Win 11, with the latest updates, no VPN, using Chrome with the browser extension.
I then get repeated requested to enter my full 1Password credentials. However after an hour, the timeout for 1Password, the same problem occurs.
I have tried un enabling and then re enabling 1Password, to no effect. I also rebooted and then ran a full Microsoft Virus scan, but nothing was found.
Hello everyone,
Thank you for your patience. Our development team has released a fix for the issue in the latest update to 1Password for Windows (8.12.1):
We’ve fixed an issue where Windows Hello prompts could appear behind app and browser windows.
Please update to the latest version of 1Password for Windows: How to keep 1Password up to date
If you're still seeing issues with Windows Hello appearing behind other apps/windows after updating then please let me know by replying to this post.
-Dave
70 Replies
I am still having problems with 1Password even after the latest update of app and browser extension.
The Chrome browser extension keeps asking for my 1Password credentials even though I am using Windows Hello. The browser extension rejects my credentials at the same time the desktop lets me in. I tried uninstalling the browser extension and reinstalling it, but to no avail. Can you help me?
Hi Charleyrich,
I'm using Edge and I don't know which Windows Hello authentication you are using, but I am using facial recognition and, yes, I'm experiencing the same issue you described.
Just because I was so exhausted of the issue, I decided to use my PIN instead and, guess what? The browser extension accepted that no issues! Yes, it is a workaround but, no, I don't like it because I want my facial recognition authentication working again!
Exactly! Same here. It's still a mess.
Just to say, happening to me as well for past couple of weeks at least. Glad to hear there's something in the works.
1Password has always, when prompted to unlock, has brought the Windows Hello authentication window to the app location and brought it into focus. Now this behaviour is broken and it often remains below other open windows, not focussed, and on the default screen location, not the screen it was initiated from. This is with the browser plugins for Brave and Firefox, both the most recent versions. The desktop app continues to work correctly however.
Is this a known issue, or has something changed? Two different browsers, two different platforms... so it isn't the browser(s).
Hi alcyone7,
Same here for me with Edge.
It used to happen very infrequently in the past but now, as you stated, it seems to be the standard behavior.
I think, maybe, only for my first unlock it appears in the foreground but thereafter, I always have to look at and use the taskbar to bring it to the foreground. The bottom line is that for me, the situation has reversed and the window now very infrequently appears in the foreground and in focus.
Just installed the latest update and the issue is resolved, Thank You All
- 1P_Dave
Moderator
Hello folks,
Our development team is currently aware of an issue where Window Hello input is disrupted when unlocking 1Password after a recent Windows update. We're currently testing a fix in the beta version of 1Password for Windows (8.12.0) which you can find here: Use 1Password beta or nightly releases
If you'd like to stick with the production version of 1Password then the following can help workaround the issue when it occurs:
- Press the Shift key once, this should clear the stuck state.
- Fully close the 1Password app and then re-open it. Unlock the 1Password desktop app first, then use 1Password in the browser (rather than unlocking 1Password in the browser first).
I'm sorry for the inconvenience caused, we're working on releasing the fix as soon as possible.-Dave
Issue=PS-211
Hey 1P_Dave, Charleyrich,
I am not convinced that this is a 1Password issue.
I installed (and uninstalled) the January update twice because of this issue and, in my case, I noticed the issue in my File Manager when I was clicking on files.
After the second re-installation of the January update, when the issue re-occurred, I opened a Command Prompt window to test the keyboard and everything I typed was in caps, even though, of course, Caps Lock was off.
That was the last straw, so after I restored again, I paused updates for a month, in anticipation that the issue will be resolved with the February update. I know they just issued an out-of-band emergency update, but I didn't see anything in the descriptions that refer to this issue, so I am still waiting for the February update.
Same issue. Hitting left shift also fixes it for me.
So I think Microsoft broke something with some recent update. I ran following commands in an elevated command prompt (command prompt ran as admin)
sfc /scannow
dism /online /cleanup-image /restorehealthAnd after that I have restarted my PC, and it appears to be working correctly again.
Hi, this had suddenly started happening to me as well.
Started a week ago for me, it's a PITA.
when the keyboard is "sticked" i just press all key on the left side and it fix my keyboard back,
Please fix ASP, this is unacceptable!!issues is only with the Chrome extension.
