Forum Discussion

Wallbanger

New Contributor

3 months ago

Windows Master PW Not Changing

Four years ago, there was a similar problem reported but I don’t find a resolution.

I recently changed the Master PW for our Family Account.

The new PW is effective for all of my iToys and Macs and for my wife’s iToys - but NOT her PC account.

The PC still opens (to the Family Account) using the old Master PW.

I find NO way to change the Master with the PC App.

I loathe Windows, (became a devoted Apple system user in 2011 and haven’t looked back), and am becoming totally incompetent with the wife’s PC (on purpose) but ‘marital bliss’ hinges on my dealing with this problem.

How, please, can I make the new Master PW effective on her PCs? (I’m assuming that her second system at our other home will have the same problem.)

Thanks in advance.

]

windows

8 Replies

Wallbanger
New Contributor
2 months ago
I sent the requested diagnostic report - some time ago - but have had not response since then.
- 1P_Dave
  Moderator
  2 months ago
  Wallbanger
  
  I don't see an email from the address that you're using for the community. Did you use another email address? Can you check your spam/junk folder?
  
  -Dave
Wallbanger
New Contributor
2 months ago
I don’t think I ever saw a reply to my last.
Would appreciate knowing how to deal with this.
Thanks, Peter
- 1P_Dave
  Moderator
  2 months ago
  Wallbanger
  
  I'm sorry for the delay in replying. I'd like to ask you to create a diagnostics report from your Windows PC:
  
  Send a diagnostics report (Windows)
  
  Attach the diagnostics to an email message addressed to support@1password.com
  
  With your email please include:
  
  A link to this thread: https://www.1password.community/discussions/1password/windows-master-pw-not-changing/153249
  
  Your forum username: Wallbanger
  
  You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!
  
  -Dave
1P_Dave
Moderator
3 months ago
Hello Wallbanger! 👋

I'm sorry that your wife is still being prompted for her old account password on her Windows PC. So that I can better understand the situation, can you tell me the following:

What version of the 1Password app is she using: Find the version numbers for 1Password and your operating system

Is she able to use the new account password to log in to her 1Password account on 1Password.com (in the browser, not the app) and does she see all of her items there?

Do you share the same 1Password account? Or do you have separate accounts in the same 1Password Families membership?

I look forward to hearing from you.

-Dave
- Wallbanger
  New Contributor
  3 months ago
  Thanks for the reply Dave.
  Hang on for a couple of days. We need to travel to another location.
  - 1P_Dave
    Moderator
    3 months ago
    Sounds good! We'll be here to help when you get back. Safe travels. 🙂
    
    -Dave

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Four years ago, there was a similar problem reported but I don’t find a resolution.

I recently changed the Master PW for our Family Account.

The new PW is effective for all of my iToys and Macs and for my wife’s iToys - but NOT her PC account.

The PC still opens (to the Family Account) using the old Master PW.

I find NO way to change the Master with the PC App.

How, please, can I make the new Master PW effective on her PCs? (I’m assuming that her second system at our other home will have the same problem.)

Thanks in advance.

]

","body@stringLength":"803","rawBody":"

Four years ago, there was a similar problem reported but I don’t find a resolution.

I recently changed the Master PW for our Family Account.

The new PW is effective for all of my iToys and Macs and for my wife’s iToys - but NOT her PC account.

The PC still opens (to the Family Account) using the old Master PW.

I find NO way to change the Master with the PC App.

How, please, can I make the new Master PW effective on her PCs? (I’m assuming that her second system at our other home will have the same problem.)

Thanks in advance.

]

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I sent the requested diagnostic report - some time ago - but have had not response since then.

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Wallbanger

I don't see an email from the address that you're using for the community. Did you use another email address? Can you check your spam/junk folder?

-Dave

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I don’t think I ever saw a reply to my last.

Would appreciate knowing how to deal with this.

Thanks, Peter

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Wallbanger

I'm sorry for the delay in replying. I'd like to ask you to create a diagnostics report from your Windows PC:

Send a diagnostics report (Windows)

Attach the diagnostics to an email message addressed to support@1password.com

With your email please include:

A link to this thread: https://www.1password.community/discussions/1password/windows-master-pw-not-changing/153249
Your forum username: Wallbanger

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

-Dave

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Hello Wallbanger! 👋

I'm sorry that your wife is still being prompted for her old account password on her Windows PC. So that I can better understand the situation, can you tell me the following:

What version of the 1Password app is she using: Find the version numbers for 1Password and your operating system
Is she able to use the new account password to log in to her 1Password account on 1Password.com (in the browser, not the app) and does she see all of her items there?
Do you share the same 1Password account? Or do you have separate accounts in the same 1Password Families membership?

I look forward to hearing from you.

-Dave

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Thanks for the reply Dave.

Hang on for a couple of days. We need to travel to another location.

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Sounds good! We'll be here to help when you get back. Safe travels. 🙂

-Dave

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