Hello,I uses passkey since 2023 on Boursobank without any issues.Since a few days, I have a error that is displayed immediately (no loading or timeout) telling me that it timed out, the website switch directly to a normal login.So I guessed there was an issue on the key itself.I tried to revoke and create a new one, but same issue. When trying to create a new passkey, 1Password display the error "The request to create a passkey timed out". The error is also immediate (no loading or anything).On the website, it displays "Enrolment has expired or been cancelled".I've tried using other passkeys I have, without any issue. It seems to only impact Boursobank.Using Firefox 138.0 + Extension on Windows 11 24H2

Hello folks,I'm sorry that you're unable to save a passkey for Boursobank in 1Password. A bug report has been opened with our development team to investigate this further. For the time being, to workaround the issue until it's resolved, try to use a different methods such as a password to sign into Boursobank. -Dave #37477

Passkey no longer working on Boursobank

21 Replies

ihatem
New Contributor
5 days ago
Same here with 1Password for Mac 8.10.75; tried on Brave and Safari. I revoked the key and tried to create a new one but got the same "The request to create a passkey timed out." error
- 1P_Dave
  Moderator
  3 days ago
  I've added your report to the internal work item for the issue, I'm sorry for the disruption. Please see my post here.
  
  -Dave
5t8sn7eld
New Contributor
9 days ago
Hello,
I've sent the email, as requested.
I removed the message flagged as a solution, as the error is still there.
Cheers,
- 1P_Dave
  Moderator
  9 days ago
  5t8sn7eld
  
  Thank you for sending in the diagnostics report, the team has identified this as a known issue as summarized here. Hopefully it can be fixed soon and I'm sorry for the inconvenience.
  
  I removed the message flagged as a solution, as the error is still there.
  
  Just to clarify, marking a post as a solution to a thread doesn't mean that the issue/request itself is fixed or closed. It's a way to highlight the most up-to-date answer for anyone who is running into the same issue and stumbles onto the thread so that they don't have to read the entire thread looking for the latest information.
  
  -Dave
  - 5t8sn7eld
    New Contributor
    9 days ago
    I see. Thanks for the clarification 👍
byscripts
New Contributor
9 days ago
Same problem here.
macOS 15.4.1
Vivaldi 7.3.3635.11
1Password 8.10.75
1Password browser extension 8.10.76.32
- 1P_Dave
  Moderator
  9 days ago
  byscripts
  
  My apologies for the inconvenience. This is a known issue that the team is tracking, please see my post here.
  
  -Dave
Jabsolcepa
New Contributor
10 days ago
Same for me on macos with Chrome. It is very annoying to have such bug for a paid app. No solution is working for now....
- 1P_Dave
  Moderator
  9 days ago
  Jabsolcepa
  
  I'm sorry for the disruption to your workflow. Please see my post here.
  
  -Dave
1P_Dave
Moderator
10 days ago
Hello folks,

I'm sorry that you're unable to save a passkey for Boursobank in 1Password. A bug report has been opened with our development team to investigate this further.

For the time being, to workaround the issue until it's resolved, try to use a different methods such as a password to sign into Boursobank.

-Dave

#37477
nel
New Contributor
10 days ago
Same problem on macOS 15.4.1 on Chrome Version 136.0.7103.49 (Official Build) (arm64)
- with 1Password for Mac 8.10.75
- with extension 8.10.72.27

I followed the instruction provided by 1P_Dave Here and it does NOT work.

Honestly if it comes from 1Password, there is a pretty serious QA issue that needs to be addressed. 1Password is SPOF and need to be treated as such.
jro
New Contributor
11 days ago
Hello,
Same here, and the same behavior (all app in the latest version) :
Not working on macOS with Firefox or Safari
Boursobank passkey working with passkey on apple Passwords
Working on Safari iOS with 1p
Glad to see I'm not alone !
LittleMo
New Contributor
13 days ago
Hello,
I have the same issue with Boursobank. Works fine with others passkeys.

I'm on Mac OS Sequoia 15.4.1 with Firefox 138.0.1 (aarch64) and Browser extention 8.10.72.27
-LP.
1P_Dave
Moderator
13 days ago
Hello benjamindavid and 5t8sn7eld! 👋

I'm sorry that you're running into trouble when saving and signing in with a passkey on BoursoBank's website. I'd like to ask you to create a diagnostics report from 1Password in your browser:

Send a diagnostics report (browser extension)

Attach the diagnostics to an email message addressed to support@1password.com

With your email please include:

A link to this thread: https://www.1password.community/discussions/passage/passkey-no-longer-working-on-boursobank/155417

Your forum username: username

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

-Dave
- armazor
  New Contributor
  9 days ago
  Hi, same error.
  Num ticket : KFX-81723-639
  Thx
benjamindavid
New Contributor
14 days ago
I'm facing the same issue with BoursoBank, I tried to create a passkey again but 1Password is showing the same error is that case as well.

Chrome for Mac 135.0.7049.115 + Extension 8.10.72.27
Safari for Mac Version 18.4 (20621.1.15.11.10) + Extension 8.10.70
- 5t8sn7eld
  New Contributor
  14 days ago
  Good to know I'm not alone on this :)
  - benjamindavid
    New Contributor
    13 days ago
    Me too !
    Interestingly, it’s behaving the same way in both Chrome and Safari on Mac, same error. But it seems to be working fine in Safari on iOS. Maybe it’s only affecting desktop browser extensions?