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Former Member's avatar
Former Member
4 years ago

How to get the auto-populate to work when Messages app gets a one time verification code

It gets frustrating to have to manually input one time verification codes that come in through my Messages app on my mac. On my ipad and iphone, it brings up the code automatically and fills it in on the website. 1Password unless disabled prevents these codes from being populated or detected from my Messages app. Is there some sort of setting to allow Messages to continue talking to my browser (Chrome, Safari, etc) so that it can perform the same convenient behavior as it does in iOS?


1Password Version: Not Provided
Extension Version: #70807004
OS Version: Catalina

2 Replies

  • @tocchet22

    There are a few options available.

    1. Disable the inline menu completely. 1Password > Preferences > Browsers - Safari, uncheck the option for "Show inline menu in Safari". This will cause 1Password to behave as it previously did before the inline menu.

    2. Disable the automatic inline menu popup. I use this on my Macs. 1Password > Preferences > Browsers - Safari - uncheck the option for "Automatically show the inline menu when selecting a field." Now, whenever you want to access the inline menu, you will need to click the 1Password icon in the field. This also allows me to receive the 2FA codes.

    3. Temporarily hide the prompt until the browser is restarted or until you right-click the page and select show 1Password. When the inline menu is shown, click on "Suggestions" and select hide on this page. This is useful if you want the inline menu on other pages.

  • Former Member's avatar
    Former Member

    Hi @tocchet22!

    1Password unless disabled prevents these codes from being populated or detected from my Messages app.

    I personally do not use 2FA via SMS for security reasons so I cannot test this, but do you know for sure that 1Password is preventing Messages to paste your codes on websites? What is happening exactly when you receive a code, for example?

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doesn't appear over the active window","id":"message:129375","entityType":"FORUM_TOPIC","eventPath":"category:discuss/community:cuxzj43862board:1password/message:129375","revisionNum":1,"repliesCount":7,"author":{"__ref":"User:user:-1"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:1password"},"conversation":{"__ref":"Conversation:conversation:129375"},"readOnly":false,"editFrozen":false,"showMoveIndicator":false,"moderationData":{"__ref":"ModerationData:moderation_data:129375"},"body":"

When I first click on the 1Password icon in the login/password field on a website after starting up my computer, the unlock screen doesn't appear over the active window. It only shows up on the taskbar and flashes. I have to click on the taskbar icon to bring up the 1Password window to enter my password.
\n
\nHowever, if I've already been in the 1Password app and enough time has passed for it to lock itself (or if I use the \"Lock 1Password\" feature), the next time I click the icon, the unlock screen appears correctly over the active window.

\n\n

Is there a way to make the unlock screen appear over the active window the first time I click on it?

\n\n
\n\n

1Password Version: 8.10.16 (81016047)
\nExtension Version: 2.15.1
\nOS Version: Windows 11 Home 22H2 (build 22621.2361)
\nBrowser: Chrome 117.0.5938.150

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When I first click on the 1Password icon in the login/password field on a website after starting up my computer, the unlock screen doesn't appear over the active window. It only shows up on the taskbar and flashes. I have to click on the taskbar icon to bring up the 1Password window to enter my password.
\n
\nHowever, if I've already been in the 1Password app and enough time has passed for it to lock itself (or if I use the \"Lock 1Password\" feature), the next time I click the icon, the unlock screen appears correctly over the active window.

\n\n

Is there a way to make the unlock screen appear over the active window the first time I click on it?

\n\n
\n\n

1Password Version: 8.10.16 (81016047)
\nExtension Version: 2.15.1
\nOS Version: Windows 11 Home 22H2 (build 22621.2361)
\nBrowser: Chrome 117.0.5938.150

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me!"},"localOverride":false},"CachedAsset:text:en_US-shared/client/components/common/QueryHandler-1753969318930":{"__typename":"CachedAsset","id":"text:en_US-shared/client/components/common/QueryHandler-1753969318930","value":{"title":"Query Handler"},"localOverride":false},"AssociatedImage:{\"url\":\"https://www.1password.community/t5/s/cuxzj43862/images/cmstNC1VWHNrNHQ\"}":{"__typename":"AssociatedImage","url":"https://www.1password.community/t5/s/cuxzj43862/images/cmstNC1VWHNrNHQ","height":479,"width":478,"mimeType":"image/png"},"Rank:rank:4":{"__typename":"Rank","id":"rank:4","position":3,"name":"1Password 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1password doesn't appear over the active window","moderationData":{"__ref":"ModerationData:moderation_data:129382"},"body":"

Hey @KingMat, thanks for reaching out. I'm sorry to hear you're experiencing the same issue.

\n\n

As we look into this issue, I'd also like to ask you to send along a diagnostics report the next time this issue occurs:

\n\n

Sending Diagnostics Reports (Windows)

\n\n

Attach the diagnostics to an email message addressed to support+windows@1password.com.

\n\n

With your email please include:

\n\n\n\n

We'll look forward to hearing from you.

\n\n

Ali

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+1

\n\n

same here and it's extremely annoying.

\n\n

It depends on the update you make... some times it works fine, but one day it's starts again to show under the active browser... it last for a moment propably until you make an update and that update solve the problem...

\n\n

That problem last in and out since at least 6 to 12 months and maybe longer and on all my 4 pc's that are setuped differently, 3 win11 and 1 still win10.

\n\n

I hope you guys will find the problem and solve it once for all.

\n\n

Thanks

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":0,"repliesCount":0,"postTime":"2023-10-18T05:16:56.000-07:00","lastPublishTime":"2023-10-18T05:16:56.000-07:00","metrics":{"__typename":"MessageMetrics","views":6},"visibilityScope":"PUBLIC","placeholder":false,"showMoveIndicator":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"customFields":[{"__typename":"CustomStringField","name":"smartconx_source_identifier","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_message_origin","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_share_messages","stringValue":""}],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"User:user:17338":{"__typename":"User","id":"user:17338","uid":17338,"login":"1P_Gem","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2021-06-28T05:24:00.000-07:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://www.1password.community/legacyfs/online/onepassword_avatars/userpics/BADR5AU0V02G.PNG"},"rank":{"__ref":"Rank:rank:4"},"entityType":"USER","eventPath":"community:cuxzj43862/user:17338"},"ModerationData:moderation_data:129380":{"__typename":"ModerationData","id":"moderation_data:129380","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:129380":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:17338"},"id":"message:129380","entityType":"FORUM_REPLY","eventPath":"category:discuss/community:cuxzj43862board:1password/message:129375/message:129380","revisionNum":1,"uid":129380,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:1password"},"parent":{"__ref":"ForumTopicMessage:message:129375"},"conversation":{"__ref":"Conversation:conversation:129375"},"subject":"Re: 1password doesn't appear over the active window","moderationData":{"__ref":"ModerationData:moderation_data:129380"},"body":"

Hi @jakubzet! I just wanted to let you know that we've received the email you sent in about this issue, and a member of the team will be in touch with you there shortly 😄

\n\n

ref: PPV-36954-789

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"196","kudosSumWeight":0,"repliesCount":0,"postTime":"2023-10-16T04:41:33.000-07:00","lastPublishTime":"2023-10-16T04:41:33.000-07:00","metrics":{"__typename":"MessageMetrics","views":6},"visibilityScope":"PUBLIC","placeholder":false,"showMoveIndicator":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"customFields":[{"__typename":"CustomStringField","name":"smartconx_source_identifier","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_message_origin","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_share_messages","stringValue":""}],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:129379":{"__typename":"ModerationData","id":"moderation_data:129379","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:129379":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:-1"},"id":"message:129379","entityType":"FORUM_REPLY","eventPath":"category:discuss/community:cuxzj43862board:1password/message:129375/message:129379","revisionNum":1,"uid":129379,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:1password"},"parent":{"__ref":"ForumTopicMessage:message:129375"},"conversation":{"__ref":"Conversation:conversation:129375"},"subject":"Re: 1password doesn't appear over the active window","moderationData":{"__ref":"ModerationData:moderation_data:129379"},"body":"

done :)

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"9","kudosSumWeight":0,"repliesCount":0,"postTime":"2023-10-13T09:44:55.000-07:00","lastPublishTime":"2023-10-13T09:44:55.000-07:00","metrics":{"__typename":"MessageMetrics","views":6},"visibilityScope":"PUBLIC","placeholder":false,"showMoveIndicator":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"customFields":[{"__typename":"CustomStringField","name":"smartconx_source_identifier","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_message_origin","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_share_messages","stringValue":""}],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"User:user:11267":{"__typename":"User","id":"user:11267","uid":11267,"login":"ag_mike_d","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2020-07-28T07:05:27.000-07:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://www.1password.community/legacyfs/online/onepassword_avatars/userpics/JKDWISTYNGXA.jpg"},"rank":{"__ref":"Rank:rank:4"},"entityType":"USER","eventPath":"community:cuxzj43862/user:11267"},"ModerationData:moderation_data:129378":{"__typename":"ModerationData","id":"moderation_data:129378","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:129378":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:11267"},"id":"message:129378","entityType":"FORUM_REPLY","eventPath":"category:discuss/community:cuxzj43862board:1password/message:129375/message:129378","revisionNum":1,"uid":129378,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:1password"},"parent":{"__ref":"ForumTopicMessage:message:129375"},"conversation":{"__ref":"Conversation:conversation:129375"},"subject":"Re: 1password doesn't appear over the active window","moderationData":{"__ref":"ModerationData:moderation_data:129378"},"body":"

Hello again @jakubzet,

\n\n

Thanks for letting us know you've trying reinstalling both the 1Password for Windows app and browser extension in Chrome, but still experiencing troubles.

\n\n

I'd like to ask you to create a diagnostics report from your Windows PC:

\n\n

Sending Diagnostics Reports (Windows)

\n\n

Attach the diagnostics to an email message addressed to support+forum@1password.com.

\n\n

With your email please include:
\n* A link to this thread: https://1password.community/discussion/142692/1password-doesnt-appear-over-the-active-window
\n* Your forum username: jakubzet

\n\n

You should receive an automated reply from our BitBot assistant with a Support ID number.  Please post that number here.  Thanks!

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":0,"repliesCount":0,"postTime":"2023-10-12T06:43:19.000-07:00","lastPublishTime":"2023-10-12T06:43:19.000-07:00","metrics":{"__typename":"MessageMetrics","views":4},"visibilityScope":"PUBLIC","placeholder":false,"showMoveIndicator":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"customFields":[{"__typename":"CustomStringField","name":"smartconx_source_identifier","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_message_origin","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_share_messages","stringValue":""}],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:129377":{"__typename":"ModerationData","id":"moderation_data:129377","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:129377":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:-1"},"id":"message:129377","entityType":"FORUM_REPLY","eventPath":"category:discuss/community:cuxzj43862board:1password/message:129375/message:129377","revisionNum":1,"uid":129377,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:1password"},"parent":{"__ref":"ForumTopicMessage:message:129375"},"conversation":{"__ref":"Conversation:conversation:129375"},"subject":"Re: 1password doesn't appear over the active window","moderationData":{"__ref":"ModerationData:moderation_data:129377"},"body":"

Hi ag_mike_d

\n\n
\n

We've seen similar behaviour reported from another customer and would like to ask if this is the Windows Hello prompt that is not appearing in the foreground? Or, is this the main 1Password unlock window where you'd enter you account password?

\n
\n\n

Yes, this is the main 1Password unlock window where I'd enter my account password

\n\n
\n

After things are working correctly, does completely exiting 1Password by right-clicking the 1Password icon in the system tray > Quit, cause this behavior to return the next time you try to unlock the app by clicking the icon in the browser?

\n
\n\n

When 1Password is completely turned off and I click its icon in the login/password field on a website, a tooltip appears saying \"Press the 1Password icon in your browser's toolbar to unlock.\"
\n

\n\n

After clicking on the extension from the extensions menu, the browser extension for entering the password appears first.
\n

\n\n

It quickly changes to a version with an \"Open 1Password\" button,
\n

\n\n

and shortly after, the login window for the app appears.
\n

\n\n

Once I unlock 1Password with a password, subsequent attempts to launch it are successful.

\n\n

I just uninstalled the 1Password app and removed its extension from Chrome. I reinstalled 1Password, restarted my computer, and checked to see if the issue was resolved. Unfortunately, the problem still persists.

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":0,"repliesCount":0,"postTime":"2023-10-11T09:52:33.000-07:00","lastPublishTime":"2023-10-11T09:52:33.000-07:00","metrics":{"__typename":"MessageMetrics","views":0},"visibilityScope":"PUBLIC","placeholder":false,"showMoveIndicator":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"customFields":[{"__typename":"CustomStringField","name":"smartconx_source_identifier","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_message_origin","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_share_messages","stringValue":""}],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:129376":{"__typename":"ModerationData","id":"moderation_data:129376","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:129376":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:11267"},"id":"message:129376","entityType":"FORUM_REPLY","eventPath":"category:discuss/community:cuxzj43862board:1password/message:129375/message:129376","revisionNum":1,"uid":129376,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:1password"},"parent":{"__ref":"ForumTopicMessage:message:129375"},"conversation":{"__ref":"Conversation:conversation:129375"},"subject":"Re: 1password doesn't appear over the active window","moderationData":{"__ref":"ModerationData:moderation_data:129376"},"body":"

Hello @jakubzet,

\n\n

Thanks for your message. This is not the expected behaviour and it seems like after this initial boot of your device, the 1Password app is staying behind your Chrome browser. I've not been able to reproduce this behaviour after some testing.

\n\n

We've seen similar behaviour reported from another customer and would like to ask if this is the Windows Hello prompt that is not appearing in the foreground? Or, is this the main 1Password unlock window where you'd enter you account password?

\n\n
\n

However, if I've already been in the 1Password app and enough time has passed for it to lock itself (or if I use the \"Lock 1Password\" feature), the next time I click the icon, the unlock screen appears correctly over the active window.

\n
\n\n

After things are working correctly, does completely exiting 1Password by right-clicking the 1Password icon in the system tray > Quit, cause this behavior to return the next time you try to unlock the app by clicking the icon in the browser?

\n\n

Any steps you can provide to help us replicate this behaviour would be appreciated.

\n\n

I'm looking forward to your reply.

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