Hello, switched phones; authenticator hosed; can't read QR code. No 1PW support reply from 7/14

Please send your request to support+forum@1password.com TOTP would be a temporary one time passcode.

1PW settings->preferences->set up other devices

Ah, you have a membership. Thanks for that detail. Please send your message from the email address associated with your account.

Could it be b/c I am not using the browser version? I'm using the toolbar "Bullseye" like icon in the shortcut bar. I can't use the browser version b/c that requires the authenticator to work and it doesn't

Yes, sorry, just saw this. So I go to "1PW settings->preferences->set up other devices" accounts to generate QR code. Then I tried scanning it using both MSFT and GOOG authenticators and it says it is not readable. Background light was good but no glare. Not sure what TOTP is?

Permissions should not be an issue. I started family account and invite others

Goes w/o saying that I'd like to see Daniel's reply at some point too of course

Happy to but don't see your EM address. I'm sure it's obvious but this is my first time on message board. Was EM sent from yahoo or msn address?

@TCHDOD

By all means, we need to get the email portion sorted. Perhaps I can assist with the original question and we can come at this from two fronts. You said.

Tried to reload both Microsoft and Google authenticators but neither can read the QR code I generate.

Is this while trying to scan a code on the Android device? And if so, is this in relation to a specific site or is this regarding setting up a TOTP code for 1Password.com? It sounds like the latter by your wording. Have the appropriate permissions been granted in the OS?

Use 1Password as an authenticator for sites with two-factor authentication

@TCHDOD

No worries about my time. It's part of the job. 😀 The part about you not getting our reply is concerning. It sounds like a sever side spam catcher getting overly carried away. Would it be possible for you to send me a message from that same email account? Please let me know when that has occurred, and I'll check my end. Be sure to include the following so that we can connect the dots.

• Your forum username: TCHDOD
• A link to this thread: https://1password.community/discussion/131606/hello-switched-phones-authenticator-hosed-cant-read-qr-code-no-1pw-support-reply-from-7-14

support+forum@1password.com

Thanks ag_tommy but nothing rec'd in inbox or SPAM back to June 29th. Sorry to waste your time sir

@TCHDOD

Thanks for getting back to me. I see one of my colleagues Daniel has replied, and you should have also received an auto-reply with the ticket id. I would recommend checking your junk folder. As soon as I post this here, I am going to resend that message. It might have been gobbled up by a spam catcher.

Note: I see you used a different address for the submission vs. what you use for the community. That may have affected your receiving the reply.

ref: JEV-71793-871

Hello ag_tommy and thanks for the fast reply sir

I did an OL form submission last Thursday and never got a response or ticket # assigned yet. Ouch...

On Saturday I also replied back to an old ticket number to see if that might expedite a response but no joy, ticket may be closed out so perhaps they never rec'd that one? That was under LUB-65115-732

Like 1PW and know folks are short staffed, but I was hoping for a reply in less than a week. ;-)

Everything was working fine until I swapped out my droid