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Forum Discussion
Unable to complete account recovery – repeated “Recent attempt was cancelled'
I am unable to access my 1Password Family account despite multiple recovery attempts.
Issue details:
- I have regenerated my Secret Key as part of the recovery steps.
- I am unable to log in using my credentials on any device.
- All devices have been signed out, and no active sessions are available to me.
- Family members only have Member access and no Organizer/admin permissions.
- Recovery attempts consistently fail with the message:
“Recent attempt was cancelled." - This occurs across multiple devices and browsers.
Impact:
- I am fully locked out of my account.
- No Family Organizer is available to approve recovery.
- This is blocking access to stored credentials and operational access.
Already sent a couple of emails to the support team and received only the ticket number. This is frustrating and not the service we expect from 1Password. Ticket number: 594065
Account type: Family subscription
5 Replies
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- 1P_Gem
Moderator
Hi amitgtiwari, I'm sorry to hear you're having trouble accessing your account. I can confirm that we've received your emails, and a member of the team will send you a reply there as soon as possible.
It's been a day and no response from the support team.
As you noticed, this is far from unusual, but Support should respond eventually.
Until then, you might use another password manager to provide access to your secrets, importing your latest 1pux backup.
Family members only have Member access and no Organizer/admin permissions.
If your family members lack the technical skill to fulfil the responsibilities of Family Organizer, you might consider making a responsible member a Family Organizer with the understanding that they don't exercise this authority without your instruction (or guidance from e.g. 1Password in the event of your incapacity).
As mentioned, I am unable to log in, so I cannot export a 1Password backup. Unfortunately, I did not take a backup earlier. I am also unable to assign Family Organizer responsibilities until I regain access to the account.
