Unable to complete account recovery – repeated “Recent attempt was cancelled'

I am unable to access my 1Password Family account despite multiple recovery attempts.

Issue details:

• I have regenerated my Secret Key as part of the recovery steps.
• I am unable to log in using my credentials on any device.
• All devices have been signed out, and no active sessions are available to me.
• Family members only have Member access and no Organizer/admin permissions.
• Recovery attempts consistently fail with the message:
  “Recent attempt was cancelled."
• This occurs across multiple devices and browsers.

Impact:

• I am fully locked out of my account.
• No Family Organizer is available to approve recovery.
• This is blocking access to stored credentials and operational access.

Already sent a couple of emails to the support team and received only the ticket number. This is frustrating and not the service we expect from 1Password. Ticket number: 594065

Account type: Family subscription