Forum Discussion

8 Replies

  • ruby's avatar
    ruby
    New Contributor
    6 months ago

    I also have the same issue... I just migrated from 7.9.11 macOS, to version 8 on Sequoia 15.3.2 .  The installer migrated them and no icons showed up for my library. 

    I have toggled "show app and website icons" on and off, no luck.  
    I have uninstalled, reinstalled, No luck. 

    However, if i go edit the website, and go to the url, and press the space bar.... the icon immediately appears.  But I'm like the OP, I can't do this for every single password on the list.  

    Can you recommend a fix to "touch" the website url so it refreshes?

    • 1P_Dave's avatar
      1P_Dave
      Icon for Moderator rankModerator
      6 months ago

      ruby 

      I'm sorry that you're not seeing icons for items. Can you clarify where the icons aren't showing up? In the 1Password app itself? Or in the browser? 

      Are you able to post a screenshot of what it looks like when the icon doesn't show up? Make sure that nothing sensitive is visible in the screenshot. 

      -Dave

      • ruby's avatar
        ruby
        New Contributor
        6 months ago

        It is in the 1password app itself, where the website icon doesn't appear.  In the example below, it is for Google Gmail account in 1password 8. It has a box that says "Go"

        But in 1password7 - it actually showed a rich icon (see below for icon example).   The desired behavior would also just show the rich icon.

        Example of missing icon

         

        Example of expected icon:

         

  • 1P_Dave's avatar
    1P_Dave
    Icon for Moderator rankModerator
    6 months ago

    Hello lucas! 👋

    Thank you for reaching out! As long as your login items have a website address saved, 1Password will automatically fetch and display a high-quality rich icon for that item. Make sure that rich icon support is turned on in the 1Password app: 


    If you still don't see any icons then do your items have a website address saved in the website field? Your login items should look like this when you edit them: 


    Can you also tell me where you imported your items from and how you imported them? I look forward to hearing from you.

    -Dave

    • ruby's avatar
      ruby
      New Contributor
      6 months ago

      Confirmed - rich icon is turned on
      Confirmed - Website URL is in valid format 
      Yes - when I edit the URL, just by going into "edit" then clicking into the url, and pressing the spacebar, the icon quickly changes to the expected value. 

      I previously had a 1password 7 - 7.9.11 using a vault stored on dropbox.  
      when I installed version 8, it just found the vault from the previous install, and asked for my password, and then began the migration.  Once it was done, I ran into the icons issue.