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ruby's avatar
ruby
New Contributor
6 months ago

I also have the same issue... I just migrated from 7.9.11 macOS, to version 8 on Sequoia 15.3.2 .  The installer migrated them and no icons showed up for my library. 

I have toggled "show app and website icons" on and off, no luck.  
I have uninstalled, reinstalled, No luck. 

However, if i go edit the website, and go to the url, and press the space bar.... the icon immediately appears.  But I'm like the OP, I can't do this for every single password on the list.  

Can you recommend a fix to "touch" the website url so it refreshes?

1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
6 months ago

ruby 

I'm sorry that you're not seeing icons for items. Can you clarify where the icons aren't showing up? In the 1Password app itself? Or in the browser? 

Are you able to post a screenshot of what it looks like when the icon doesn't show up? Make sure that nothing sensitive is visible in the screenshot. 

-Dave

  • ruby's avatar
    ruby
    New Contributor
    6 months ago

    It is in the 1password app itself, where the website icon doesn't appear.  In the example below, it is for Google Gmail account in 1password 8. It has a box that says "Go"

    But in 1password7 - it actually showed a rich icon (see below for icon example).   The desired behavior would also just show the rich icon.

    Example of missing icon

     

    Example of expected icon:

     

    • 1P_Dave's avatar
      1P_Dave
      Icon for Moderator rankModerator
      6 months ago

      ruby 

      Thanks for the screenshot. And, just to clarify, you have https://www.google.com saved as the website address for all of those logins? And that specific rich icon does appear if you edit one of the affected items using the 1Password desktop app, click the website address field, and press spacebar? 

      -Dave

       

      • ruby's avatar
        ruby
        New Contributor
        5 months ago

        Hi there - clairfications - 

        yes the website address is correct for all the logins.  It appears fine on 1p version 7.  

        After the migration, it does not appear.  
        On 1p version 8, then if I do manually go into the address field, press space at the end of hte field, the rich icon would appear.  

        But I also noticed that if you decide to "edit" the login, and you do nothing except press the "save" then the login will then update and the rich icon would appear.  

        Based on this - is there a way that one can just "touch" all the logins so that all the rich icons appear properly?