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HELP! Some of our team member cant access the app within the vault.
I need some help. I’m the admin and password manager, and some team members can’t access the platforms in the vault I shared with them. A few users can log in without issues, but others are getting “...
1P_Dave
Moderator
ModeratorHello Hydrohealth! 👋
I'm sorry that your team members are unable to access 1Password. Please send an email to support@1Password.com so that our support team can help. Please send the email from the address associated with your 1Password account and include the following:
- The email addresses of the affected users.
- A screenshot of the message that they're seeing.
- Where they're seeing the message: in the desktop app, in the browser, etc....
After emailing in, you'll receive a reply from BitBot, our friendly robot assistant with a Support ID that looks something like [#ABC-12345-678]. Post that here, and I'll be able to locate your message and make sure it's gotten to the right place.
-Dave
