Windows Hello opens in background and doesn't function correctly

1P_SimonH​ Can someone at 1Password confirm this is being looked into?  It's a pretty major headache, and roadblock for anyone who doesn't know how to get around it!

Well, here is another person who can tack on the same issue.  I have had issues since Microsoft had their problem with Logitec back in OCT 2025.  But this started happening about a week ago and yes holding the SHIFT works for mine, and it appears only on Windows Hello and for now, just 1PW trying to fill in a credential.

Here is a ticket/question I have with MS, may not matter, but I posted it there too.

https://learn.microsoft.com/en-us/answers/questions/5723892/my-keyboard-issue-continues-from-oct-but-it-has-ch?sharingId=B4C081019C440DC8

god this is frustrating issue..

So, I'm trying disabling using windows hello to unlock 1password and so far so good. 

if you want to give it a shot: do the opposite of the setting it in the following instructions:  

https://support.1password.com/windows-hello/

I registered today just to chime in and say "me too". Never had an issue with 1password until the last couple of days -- but this is a real problem. I suspect the app's interaction with recent Windows updates is to blame.  

It happens almost the same to me:

3 different PCs (2 with W11 Pro and 1 with W11 Enterprise) and it doesn't matter the browser (Egde or Chrome) PIN with Windows Hello doesn't get keyboard tapping. But in my case, rebooting Windows doesn't solve the issue.

Hope it can be solved ASAP as it is very annoying.

Thanks!

This started for me on my business accounts roughly around the time the latest round of MST updates. (Coloration or causation, I am uncertain but its suspicious). It does not appear to be occurring to all license holders on my business account-  today this added feature of annoyance has propagated to my personal commuter and account.   once the problem starts happening, usually after leveraging windows hello in the context of 1password, it acts like I have  different keyboard applied-  the cap lock reverses, special characters have an alternate output and more- this occurs in various areas and apps. If I bounce the 1password services task manager, the problem resolves until the next time.   

I see this was reported 3 business days ago with no response from support...  is this the usual level of support response? 

Same exact issue for the past 3 days, on 2 different desktops.

The only fix I've found so far is a reboot.

I am experiencing the exact same issue. Here are my details:

System: Windows 11 Enterprise
1Password Version: 8.11.23 (81123001)

Symptoms:
1. Entering the Windows Hello PIN is not possible (keyboard input is ignored).
2. If I skip the Hello prompt to enter the password manually instead, I noticed a specific behavior: The field only accepts uppercase letters (it behaves as if Shift or Caps Lock is held down, even though it isn't).

Workaround:
The only solution is to completely quit the 1Password application and restart it. After a restart, it works normally again.

This issue has occurred repeatedly over the last 3 days.

I'm having the exact same issue. A restart of the computer clears up all the non-sense but within 24 hours its back. Just started happening this week.

January 2026 and out of nowhere I'm having the same issue. Can't enter pin in Windows Hello popup and then the shift key is stuck momentarily after cancelling and trying to unlock with standard password.