Every day the safari plug in fails to work until I restart Safari. Any idea why? I'm talking about autofill in login boxes. When I click on the 1p icon in the menu bar it spins for a while, then shows the correct item, but the autofill button does nothing. Then when I restart safari, the autofill suggestion is now there, but invariably there will be an error the first time I submit until I reload the page. The last time this happened was when attempting to login here to post this.
This is new behavior since the last set of updates.
Are you aware of any issues?
MacOS 15.4 Safari Version 18.4 (20621.1.15.11.10 1Password for Safari 8.10.70.27 1Password for Mac 8.10.50 (81050025)
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Every day the safari plug in fails to work until I restart Safari. Any idea why? I'm talking about autofill in login boxes. When I click on the 1p icon in the menu bar it spins for a while, then shows the correct item, but the autofill button does nothing. Then when I restart safari, the autofill suggestion is now there, but invariably there will be an error the first time I submit until I reload the page. The last time this happened was when attempting to login here to post this.
This is new behavior since the last set of updates.
Are you aware of any issues?
MacOS 15.4 Safari Version 18.4 (20621.1.15.11.10 1Password for Safari 8.10.70.27 1Password for Mac 8.10.50 (81050025)
","body@stringLength":"760","rawBody":"
Every day the safari plug in fails to work until I restart Safari. Any idea why? I'm talking about autofill in login boxes. When I click on the 1p icon in the menu bar it spins for a while, then shows the correct item, but the autofill button does nothing. Then when I restart safari, the autofill suggestion is now there, but invariably there will be an error the first time I submit until I reload the page. The last time this happened was when attempting to login here to post this.
This is new behavior since the last set of updates.
Are you aware of any issues?
MacOS 15.4 Safari Version 18.4 (20621.1.15.11.10 1Password for Safari 8.10.70.27 1Password for Mac 8.10.50 (81050025)
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Safari extension not working reliably","moderationData":{"__ref":"ModerationData:moderation_data:155540"},"body":"
Just wanted to chime in as well -- I've had Safari issues including this, and more. Unlike the original poster, mine have persisted much longer than the most recent update, so they may be overlapping but not the same.
Currently I have virtually zero 1password functionality in Safari (with the extension) because I cannot get it unlocked.
If I click on the 1PW icon in fields to select a login and fill it, hovering brings up a black tooltip that says \"Unlock 1Password,\" but clicking the icon simply does nothing.
Clicking the 1password icon in my browser toolbar opens the browser extension interface with a \"Unlock 1Password\" button. Clicking that also does nothing.
The only ways I can fill my login info is Cmd+\\ and using the desktop app to fill, or (since that sometimes also bugs out and just doesn't fill), Cmd+\\ followed by manually copying + pasting the login info into the browser.
Unlocking the Desktop app, either via Cmd+\\ or clicking the app icon from text toolbar, dock, or applications folder all work fine
Prior to the unlock issue, for weeks I was able to get 1Password unlocked, but often only via the browser toolbar button, not the icon on login fields. Once the browser extension was unlocked, the icon in login fields would reveal dialogs to either fill or create a new login. There were still a variety of issues:
Clicking a login in the login field 1Password dropdown would do nothing -- it simply wouldn't fill (I would have to fall back on a Cmd+/ autofill).
Opening the 1Password dropdown would say there was no login for this site, even though there is, and autofilling from the Desktop app with Cmd+\\ worked.
Generating a new password for a site would work, but I would get a 1Password error that the new password could not be saved or that 1Password could not be unlocked.
All of the other Macs in my family + a friend I set up with a 1Password account all have similar issues. 1 of those is an older (outdated) Intel Mac, but the rest are new M-series ones (with one being brand new); all are up to date.
I've been meaning to create a separate ticket with an array of screenshots so will try to do so soon, but for now, wanted to add a datapoint in case helpful for the development team as they hopefully debug this and push updates!
I will note, its easily possible that restarting my browser or other simple troubleshooting would fix the Unlock issue and temporarily fix some of the others -- but the point of this was to provide troubleshooting intel so the development team could work on not requiring user intervention, so I have not yet restarted. In either case, Safari has had consistent issues for at least all 4 Macs I support in my family, so it does not seem like an isolated fluke to me.
Thanks!
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I'm sorry that you're running into various issues with 1Password for Safari. I'd like to ask you to create a diagnostics report from 1Password in your browser:
Attach the diagnostics to an email message addressed to support@1password.com
With your email please include:
\n
\n
A link to this thread: https://www.1password.community/discussions/1password/safari-extension-not-working-reliably/154563/replies/155540
\n
Your forum username: B9039
\n
\n
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!
\n
-Dave
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Weeks later and this issue persists. Meanwhile I get a renewal notice today. Is this actually going to be fixed? 1Password is not worth the price for Safari users in it’s current state.
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Welcome to the community! The issue remains open with our development team and I'll note that you're running into it as well. I'm sorry for the disruption. For the time being, opening the website in a new tab should get things working again. If that doesn't work then restart Safari by completely closing it and then reopening it.
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I would say that it is gutsy to state that this issue is \"solved\" when you still are working on the problem. My experience is that opening a new tab doesn't work at all. Maybe restarting Safari would solve the problem but doing that a few times per day is not acceptable!
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I'm sorry that AutoFill stops responding in Safari on your Mac. This is an issue that the team and I have been able to reproduce and an internal issue is currently open to investigate this further. The team has identified an issue in Safari 18.4 that is contributing to the issue and have filed feedback with Apple to get this fixed.
\n
For the time being, opening the website in a new tab should get things working again. If that doesn't work then restart Safari by completely closing it and then reopening it.
\n
-Dave
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That still leaves the OTPs sent in mail messages issue open. Don't know if that's a 1p or a mac issue.
-David
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You're correct that you're running into a known issue, please see my post here.
\n
\n
That still leaves the OTPs sent in mail messages issue open. Don't know if that's a 1p or a mac issue.
\n
\n
That's a macOS feature and 1Password isn't involved. I recommend reaching out to Apple for help if you're not seeing one-time passwords being picked up from emails by macOS.
\n
-Dave
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There as an update available today
1Password for Mac 8.10.70 (81070026)
Not sure if this will help the safari extension or not. FWIW I have not seen the issue (yet) today.
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I've searched and searched, and have yet to find a way to contact support and open a ticket. Am I being an idiot here? I'm getting more and more disappointed in 1Password. May be time to find another password manager.
Edit: Found their support email and sent in a report.
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You can reach the team by sending an email to support@1Password.com
\n
-Dave
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Same issue here!
Problem also appeared last summer. Back then I contacted the support which told me that the devs were working tightly with Apple to get the problem fixed. Even got a fairly big discount/refund. Might be time for another support ticket.
1Password which should be best in class is practically unusable at the moment.
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I am having a similar issue. I use multiple profiles within Safari and notice sometimes it prompts me to `reload 1password` when using the extension. I use the extension in combination with the MacOS Desktop application too.
Sometimes one profile in Safari will work fine, and another profile will require several `reloads` before it will work.
Occasionally I have to go in to the 1Password Desktop application `settings`, and disable the `browser` integration, and then reenable it for everything to work correctly.
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I have exactly the same issue. I think it started with the MacOS version 15.4
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