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rysmac
New Contributor
3 months ago

Auto-fill frequently stops working (macOS, Safari)

Issue: The auto-fill feature in Safari frequently becomes non-responsive. This causes frustration because a first order feature for a password manager has an obvious bug. This results in me wanting to look for alternatives to 1Password.

Steps to reproduce:

  1. Open a login page that under expected circumstances should auto-fill.
  2. Select username field. Unlock 1Password if necessary.
  3. Display contextual 1Password dropdown within user field.
  4. With cursor, select desired item from menu.
  5. No response. When selected the item does not populate the field.

Expected result: Selecting an item in the 1Password menu should populate the credential fields.

Workarounds: (both of these are unacceptable)

  1. Roundtrip manually copy/paste out of native 1Password app.
  2. Quitting and reopening Safari.

Config:

  • 1Password for Mac 8.10.64 (81064007)
  • Version 18.3 (20620.2.4.11.5)
  • macOS 15.3.1 (24D70)
  • 2018 Mac Mini
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frequently stops working (macOS, Safari)","id":"message:152716","revisionNum":1,"repliesCount":6,"author":{"__ref":"User:user:18934"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:1password"},"conversation":{"__ref":"Conversation:conversation:152716"},"readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:152716"},"body":"

Issue: The auto-fill feature in Safari frequently becomes non-responsive. This causes frustration because a first order feature for a password manager has an obvious bug. This results in me wanting to look for alternatives to 1Password.

Steps to reproduce:

  1. Open a login page that under expected circumstances should auto-fill.
  2. Select username field. Unlock 1Password if necessary.
  3. Display contextual 1Password dropdown within user field.
  4. With cursor, select desired item from menu.
  5. No response. When selected the item does not populate the field.

Expected result: Selecting an item in the 1Password menu should populate the credential fields.

Workarounds: (both of these are unacceptable)

  1. Roundtrip manually copy/paste out of native 1Password app.
  2. Quitting and reopening Safari.

Config:

","body@stringLength":"1124","rawBody":"

Issue: The auto-fill feature in Safari frequently becomes non-responsive. This causes frustration because a first order feature for a password manager has an obvious bug. This results in me wanting to look for alternatives to 1Password.

Steps to reproduce:

  1. Open a login page that under expected circumstances should auto-fill.
  2. Select username field. Unlock 1Password if necessary.
  3. Display contextual 1Password dropdown within user field.
  4. With cursor, select desired item from menu.
  5. No response. When selected the item does not populate the field.

Expected result: Selecting an item in the 1Password menu should populate the credential fields.

Workarounds: (both of these are unacceptable)

  1. Roundtrip manually copy/paste out of native 1Password app.
  2. Quitting and reopening Safari.

Config:

","kudosSumWeight":1,"postTime":"2025-03-05T21:42:25.762-08:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuM3wyLjF8b3wxMHxfTlZffDE","node":{"__typename":"Tag","id":"tag:browser extension","text":"browser extension","time":"2025-01-27T11:33:20.668-08:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjUuM3wyLjF8b3wxMHxfTlZffDI","node":{"__typename":"Tag","id":"tag:macos","text":"macos","time":"2025-01-27T11:38:42.471-08:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:152716_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":126},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"searchSnippet":"...o look for alternatives to 1Password. Steps to reproduce: Open a login page that under expected circumstances should auto-fill. Select username field. Unlock 1Password if necessary. Display 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Auto-fill frequently stops working (macOS, Safari)","moderationData":{"__ref":"ModerationData:moderation_data:155870"},"body":"

I also frequently encounter this issue and it's extremely frustrating. Agree with the OP that this is a pretty core and basic feature. Am happy to provide logs or whatever to help find the root cause, but it's still happening regularly with the latest updates.

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focher​ 

\n

I'm sorry that you're running into autofill issues in Safari as well. The next time that the issue occurs, can you tell me if opening the website in a new tab gets things working in the new tab? 

\n

I suspect that you're running into a known issue with Safari 18.4 and this will help me to confirm if you are or aren't. I look forward to hearing from you.

\n

-Dave

\n

#36808

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"208","kudosSumWeight":0,"repliesCount":0,"postTime":"2025-05-07T13:35:32.743-07:00","lastPublishTime":"2025-05-07T13:35:32.743-07:00","metrics":{"__typename":"MessageMetrics","views":21},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:discuss/community:cuxzj43862board:1password/message:152716/message:155883","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"customFields":[{"__typename":"CustomStringField","name":"smartconx_source_identifier","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_message_origin","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_share_messages","stringValue":""}],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"User:user:101":{"__typename":"User","id":"user:101","uid":101,"login":"1P_Tommy","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2024-10-29T15:09:21.613-07:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://www.1password.community/t5/s/cuxzj43862/images/dS0xMDEtYkFta1BF?image-coordinates=0%2C386%2C2316%2C2702"},"rank":{"__ref":"Rank:rank:3"},"entityType":"USER","eventPath":"community:cuxzj43862/user:101"},"ModerationData:moderation_data:152725":{"__typename":"ModerationData","id":"moderation_data:152725","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:152725":{"__typename":"ForumReplyMessage","uid":152725,"id":"message:152725","revisionNum":1,"author":{"__ref":"User:user:101"},"readOnly":false,"repliesCount":3,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:1password"},"parent":{"__ref":"ForumTopicMessage:message:152716"},"conversation":{"__ref":"Conversation:conversation:152716"},"subject":"Re: Auto-fill frequently stops working (macOS, Safari)","moderationData":{"__ref":"ModerationData:moderation_data:152725"},"body":"

rysmac 

\n

It sounds like you may have been in the middle of an update. We recently released a new version of 1Password. Can you try the following and let me know how it goes the next time you experience it? It should help and not require you to restart the Mac.

\n

During an update, the communication between the browser extensions and the app is severed by macOS. The following steps will restart that connection. This would be the only way to reestablish the communication.

\n

 1. Look for our helper in the menu bar near the WiFi indicator and the clock. Right-click (Option-click) on the helper and select quit 1Password completely. 
 2. Quit your browser. 
 3. Wait a few seconds and then open 1Password from the Dock or the Applications folder and unlock
 4. Open your browser.

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"208","kudosSumWeight":0,"postTime":"2025-03-06T06:03:02.041-08:00","lastPublishTime":"2025-03-06T06:03:02.041-08:00","metrics":{"__typename":"MessageMetrics","views":68},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:discuss/community:cuxzj43862board:1password/message:152716/message:152725","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuM3wyLjF8aXwzfDM5OjB8aW50LDE1NTg4MiwxNTU4ODI","node":{"__ref":"ForumReplyMessage:message:155882"}},{"__typename":"MessageEdge","cursor":"MjUuM3wyLjF8aXwzfDM5OjB8aW50LDE1NTg4MiwxNTI4NjM","node":{"__ref":"ForumReplyMessage:message:152863"}},{"__typename":"MessageEdge","cursor":"MjUuM3wyLjF8aXwzfDM5OjB8aW50LDE1NTg4MiwxNTI4NTE","node":{"__ref":"ForumReplyMessage:message:152851"}}]},"customFields":[{"__typename":"CustomStringField","name":"smartconx_source_identifier","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_message_origin","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_share_messages","stringValue":""}],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:155882":{"__typename":"ModerationData","id":"moderation_data:155882","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:155882":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:55"},"id":"message:155882","revisionNum":1,"uid":155882,"depth":2,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:1password"},"parent":{"__ref":"ForumReplyMessage:message:152725"},"conversation":{"__ref":"Conversation:conversation:152716"},"subject":"Re: Auto-fill frequently stops working (macOS, Safari)","moderationData":{"__ref":"ModerationData:moderation_data:155882"},"body":"

dragon1​ and rysmac​ 

\n

I'm sorry for the delay in replying. If you're still running into the issue then I'd like to ask you to create a diagnostics report from 1Password in your browser the next time that the issue occurs:

Send a diagnostics report (browser extension)

Attach the diagnostics to an email message addressed to support@1password.com

With your email please include:

\n\n


You should receive an automated reply from our BitBot assistant with a Support ID number.  Please post that number here.  Thanks very much!

\n

-Dave

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Problem exists for me too. Tried all your steps.

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"50","kudosSumWeight":0,"repliesCount":0,"postTime":"2025-03-09T06:30:53.431-07:00","lastPublishTime":"2025-03-09T06:30:53.431-07:00","metrics":{"__typename":"MessageMetrics","views":47},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:discuss/community:cuxzj43862board:1password/message:152716/message:152863","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"customFields":[{"__typename":"CustomStringField","name":"smartconx_source_identifier","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_message_origin","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_share_messages","stringValue":""}],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:152851":{"__typename":"ModerationData","id":"moderation_data:152851","status":"UNMODERATED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:152851":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:18934"},"id":"message:152851","revisionNum":1,"uid":152851,"depth":2,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:1password"},"parent":{"__ref":"ForumReplyMessage:message:152725"},"conversation":{"__ref":"Conversation:conversation:152716"},"subject":"Re: Auto-fill frequently stops working (macOS, Safari)","moderationData":{"__ref":"ModerationData:moderation_data:152851"},"body":"

Hello Tommy, thank you for the reply.

I followed the steps you suggested and the problem was fixed—but only temporarily.

I have been able to frequently reproduce the issue by signing in through specific websites. The USBank login is an example of one such site. The 1Password menu is provided but when selected the credentials do not auto-populate. Click, click, click and no response. It's broken. And what's worse is that after this bug is triggered then the login for all sites is similarly broken. This makes me sad.

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