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Forum Discussion
Solved
Auto-fill frequently stops working (macOS, Safari)
Issue: The auto-fill feature in Safari frequently becomes non-responsive. This causes frustration because a first order feature for a password manager has an obvious bug. This results in me wanting to look for alternatives to 1Password.
Steps to reproduce:
- Open a login page that under expected circumstances should auto-fill.
- Select username field. Unlock 1Password if necessary.
- Display contextual 1Password dropdown within user field.
- With cursor, select desired item from menu.
- No response. When selected the item does not populate the field.
Expected result: Selecting an item in the 1Password menu should populate the credential fields.
Workarounds: (both of these are unacceptable)
- Roundtrip manually copy/paste out of native 1Password app.
- Quitting and reopening Safari.
Config:
- 1Password for Mac 8.10.64 (81064007)
- Version 18.3 (20620.2.4.11.5)
- macOS 15.3.1 (24D70)
- 2018 Mac Mini
Hello folks,
We’re sorry about the issues that you’ve reported when using 1Password in Safari. We’re happy to share that the latest update to macOS and iOS includes improvements to Safari that resolve a bug where 1Password's suggestion menu would stop working and autofill will stop filling in certain situations.
- If you’re using a Mac, update to macOS version 15.6: Update macOS on Mac
- If you’re using an iPhone or iPad, update to iOS version 18.6: Update iOS on iPhone and iPad
We also recommend taking the time to make sure that you’re using the latest version of 1Password for Safari.Thank you for your patience as we worked with our partners at Apple to resolve the issue. If you're still seeing the issue then please send an email to support@1Password.com so that the team can help further.
-Dave
18 Replies
- 1P_Dave
Moderator
Hello folks,
We’re sorry about the issues that you’ve reported when using 1Password in Safari. We’re happy to share that the latest update to macOS and iOS includes improvements to Safari that resolve a bug where 1Password's suggestion menu would stop working and autofill will stop filling in certain situations.
- If you’re using a Mac, update to macOS version 15.6: Update macOS on Mac
- If you’re using an iPhone or iPad, update to iOS version 18.6: Update iOS on iPhone and iPad
We also recommend taking the time to make sure that you’re using the latest version of 1Password for Safari.Thank you for your patience as we worked with our partners at Apple to resolve the issue. If you're still seeing the issue then please send an email to support@1Password.com so that the team can help further.
-Dave
Frustrating this is still an issue with Safari. And a bit disingenuous to mark this thread as "Solved." The workaround does not work frequently, and 1Password is not now working as advertised (and paid for). It seems to work in Firefox and Edge. So this is an interface issue with Safari, which for Mac users is a frequently preferred browser because it integrates so well with other Apple software.
Please get this fixed. I've been using 1Passward for many years and don't really want to change to another password manager -- but the product is now not working per spec for the money I've paid.
FYI the 1P support folks I spoke with suggested a more convenient workaround than fully quitting and restarting Safari:
When you encounter the problem, right-click on the page's tab and select "Duplicate Tab"
In the duplicated tab the extension should work as expected. Hope this is helpful while we wait for a fix from Apple...
- 1P_Dave
Thank you for sharing this workaround with the community! 🙂
-Dave
I also frequently encounter this issue and it's extremely frustrating. Agree with the OP that this is a pretty core and basic feature. Am happy to provide logs or whatever to help find the root cause, but it's still happening regularly with the latest updates.
I have also been running into this issue frequently. I usually have several Safari tabs open... I'll create a new one, go to a site, and try to login by clicking in the username box. The 1P icon will be displayed in the text box, but clicking on it does nothing. If I try to use the 1P browser extension icon in the toolbar, it will show me the login info but Auto-Fill does nothing. The only workaround other than copy/pasting is to fully restart Safari.
Interestingly, if I go back to other open tabs that have login options the 1P extension will sometimes work as expected without a restart. Very strange and frustrating!
I just experienced this again and emailed a diagnostic report. Hope a solution comes soon!
- 1P_Dave
I'm sorry that you're running into autofill issues in Safari as well. The next time that the issue occurs, can you tell me if opening the website in a new tab gets things working in the new tab?
I suspect that you're running into a known issue with Safari 18.4 and this will help me to confirm if you are or aren't. I look forward to hearing from you.
-Dave
#36808
- 1P_Tommy
It sounds like you may have been in the middle of an update. We recently released a new version of 1Password. Can you try the following and let me know how it goes the next time you experience it? It should help and not require you to restart the Mac.
During an update, the communication between the browser extensions and the app is severed by macOS. The following steps will restart that connection. This would be the only way to reestablish the communication.
1. Look for our helper in the menu bar near the WiFi indicator and the clock. Right-click (Option-click) on the helper and select quit 1Password completely.
2. Quit your browser.
3. Wait a few seconds and then open 1Password from the Dock or the Applications folder and unlock
4. Open your browser.- 1P_Dave
I'm sorry for the delay in replying. If you're still running into the issue then I'd like to ask you to create a diagnostics report from 1Password in your browser the next time that the issue occurs:
Send a diagnostics report (browser extension)
Attach the diagnostics to an email message addressed to support@1password.com
With your email please include:- A link to this thread: https://www.1password.community/discussions/1password/auto-fill-frequently-stops-working-macos-safari/152716
- Your forum username: username
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!-Dave
Hi Dave -- I am also experiencing this issue and just emailed a diagnostic report. My support ticket ID is ESC-19286-854. Thanks!
Problem exists for me too. Tried all your steps.
Hello Tommy, thank you for the reply.
I followed the steps you suggested and the problem was fixed—but only temporarily.
I have been able to frequently reproduce the issue by signing in through specific websites. The USBank login is an example of one such site. The 1Password menu is provided but when selected the credentials do not auto-populate. Click, click, click and no response. It's broken. And what's worse is that after this bug is triggered then the login for all sites is similarly broken. This makes me sad.
